Please provide us the following information:
1. May I know the OS of your device in which you have this issue?
2. Is there any error message when it is trying to connect?
3. Have you tried to connect from a different network and see if you are still unable to connect?
Hi im having the same problem, running on windows 10.
No error messages it just keeps trying to connect.
I have treied to connect to different networks with no luck.
this started after i updated Freedome this morning.
I have since uninstalled and reinstalled.
exact same situation! updated on Jan 25 - no connection since. try to revert to old version but Windows is not allowed it (any advice on that?) 3 days now without protection. F-Secure, please correct/re-release a prior version or provide refunds. thank you
May I know if you are connecting from United Arab Emirates? UAE has started to block the VPN connections again. We have a knowledge base article about this here.
Downloaded the trial version for my iPhone, and I can't connect on any servers either.
I keep getting a message to restart the device to fix the issue, but the issue persists.
I wanted to buy for 3 devices, but not if I can't connect.
This is version 220.127.116.1187