Purchased Freedome Subscr. Code (5 devices) and stuck forever "Could not verify code"!!! :-(

Aspirant

Purchased Freedome Subscr. Code (5 devices) and stuck forever "Could not verify code"!!! :-(

I prolonged my membership and recieved a new Freedome Subscription Code (5 devices). When I enter it in the Mac desktop app, I am stuck forever in "Could not verify code. Please try again later."

 

F-Secure Support: What would you do if that happens to you?

 

Thanks for advice.

1 ACCEPTED SOLUTION

Accepted Solutions
F-Secure Product Expert
F-Secure Product Expert

Re: Purchased Freedome Subscr. Code (5 devices) and stuck forever "Could not verify code"!!! :-(

On mac, you should be able to enter the new license code within 45 days of the expiry of the current subscription.

 

On IOS you can enter the new subscription once the current app-store subscription and the grace period are over. 

 

In case you are still facing problems or need more guidance, you can open a support ticket here.



Best Regards

-Ben

_________________________________

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
13 REPLIES 13
Aspirant

Re: Purchased Freedome Subscr. Code (5 devices) and stuck forever "Could not verify code"!!! :-(

Could someone from F-Secure please look into this and offer a solution? THat would be wonderfil.

Or anybody else who solved the problem. 

I would sooooo much like to continue using FreeDome!

F-Secure Product Expert
F-Secure Product Expert

Re: Purchased Freedome Subscr. Code (5 devices) and stuck forever "Could not verify code"!!! :-(

Hello Macadelic, 

 

Could you confirm how many days you have left on your previous subscription?
Also which kind of subscription was in use(App-store or multiplatforms)?

 

Finally do you have this messages on all your devices?

 



Best Regards

-Ben

_________________________________

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Aspirant

Re: Purchased Freedome Subscr. Code (5 devices) and stuck forever "Could not verify code"!!! :-(

45 days left. I only checked this on my Mac, not on iOS.

 

I purchased the new code directly from F-Secure because I received an email that suggested renewal.

But I also have a subscription running on iOS via the AppStore.

As Freedome does not show me where its subscription comes from this is very confusing. I believe I do have the previous F-Secure code only on the desktop and the iOS APple Store subscription only on iOS.

 

It is my goal now to

1. enter the new code on my 2 desktop Mac devices (they say "Could not verify code") 

and

2. stop the Apple Store subscription and enter  the code on my 3 iOS devices.

= 5 devices total (what I paid for).

 

How do I proceed now to reach these 2 goals? Many thanks for your help.

 

 

Aspirant

Re: Purchased Freedome Subscr. Code (5 devices) and stuck forever "Could not verify code"!!! :-(

F-Secure: Help needed!
F-Secure Product Expert
F-Secure Product Expert

Re: Purchased Freedome Subscr. Code (5 devices) and stuck forever "Could not verify code"!!! :-(

Hello Macadelic, 

 

You cannot stack multi-platforms subscription codes and therefore on your Mac you won't be able to enter the new code if you have many days left before expiry (45 days). 

 

On the IOS you will have to wait the complete expiry of the app-store licence plus an additional grace period demanded by this type of subscription. That the grace period is 3 days for monthly app store subscriptions and 7 days for annual app store subscriptions.Note that Freedome should be working during this period.



Best Regards

-Ben

_________________________________

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Highlighted
Aspirant

Re: Purchased Freedome Subscr. Code (5 devices) and stuck forever "Could not verify code"!!! :-(

Thank you for your quick reply, very helpful Smiley Happy

Now I read it carefully but are not yet sure what to do. Well, F-Secure emailed me about my upcoming expiry with a call to action to buy the new code. And I did.
Does it mean although I was asked to buy it it was to early?

So does it mean to simply wait until each divide naturally expires and then enter the new code? If yes then the error message "Could not verify code" is pretty misleading and should be renamed by your developers ;-)

Simple drop me a new short message what to do now.
Again, many thanks. And I guess then we are done!
Aspirant

Re: Purchased Freedome Subscr. Code (5 devices) and stuck forever "Could not verify code"!!! :-(

Ben?

F-Secure Product Expert
F-Secure Product Expert

Re: Purchased Freedome Subscr. Code (5 devices) and stuck forever "Could not verify code"!!! :-(

Hi macadelic, 

 

The renewal emails should be sent only to people whose license is expiring within the next two weeks. No other Freedome emails should have been sent lately. 

 

You can indeed wait the expiry of the current licenses before entering the new one.

 

The error received is a generic one and might not reflect the actual problem in this case.

I forwarded your feedback to the Freedome team.



Best Regards

-Ben

_________________________________

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Aspirant

Re: Purchased Freedome Subscr. Code (5 devices) and stuck forever "Could not verify code"!!! :-(

Interesting. Not two weeks in my case. The email from F-Secure arrived May 4, and today the subscription is active for 42 more days. So at that time it was almost 2 months before expiry.

So I wait. And I can safely delete my iOS subscriptions, because the new 5 device code bought through F-Secure is also valid there?