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Pay with Mobile

Aspirant

Pay with Mobile

Hi! My friends in F-Secure Freedom community

 

I don't have any problem with f-seure freedom works well for me mobile and pc

but i have finished my trial that where 14 days.

but the problem is ican't buy and pay with mobile for more than 14 days for 3 devices

i want probably to buy one year subscription for 3 devices

so how can i do that

Simply how to but one year subscription for 3 devices with "pay with mobile"

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager
Community Manager

Re: Pay with Mobile

Hello Robert-brinkman,

 

Depending on the country we can offer either 14 or 30 day subs for 3 devices. It always depends on the country and operator what is available and for what price. We unfortunately cannot influence that. Usually there is a monetary top limit of how much can be paid with SMS for each particular country or operator.

 

F-Secure has not made modification in Freedome regarding SMS payments or its availability.

However our SMS payment partner Fortumo may add or remove countries and operators.

They are the party who makes the agreements with the operators.

 



Best Regards

-Ben

_________________________________

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13 REPLIES 13
Supporter

Re: Pay with Mobile

I find the same problem too.There are no subscribes options after updated 2.0.33 in android.I suggest you'd better pay it in web f-secure store.

Aspirant

Re: Pay with Mobile

Thanks!

But for now i don't have any electronic payment "CreditCards and VisaCard..."

Because of that i wanted to use "pay with mobile" feature

Community Manager
Community Manager

Re: Pay with Mobile

Hello Robert-brinkman,

 

Depending on the country we can offer either 14 or 30 day subs for 3 devices. It always depends on the country and operator what is available and for what price. We unfortunately cannot influence that. Usually there is a monetary top limit of how much can be paid with SMS for each particular country or operator.

 

F-Secure has not made modification in Freedome regarding SMS payments or its availability.

However our SMS payment partner Fortumo may add or remove countries and operators.

They are the party who makes the agreements with the operators.

 



Best Regards

-Ben

_________________________________

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Aspirant

Re: Pay with Mobile

Iv been paying by mobile for 30 days, 3 devices @ £3.00, now my 30 days is up and now says not available in yr country YET!
It already was available in UK.

 

I was happy with freedom but now I can't use it as pay by mobile was only option allowing 3 devices (phone , tablet, PC / laptop) at a price that fitted my budget perfectly - all the others are all phones logged into same account but nothing for laptop.

 

I like freedoms ,but if pay by mobile is now obselete in UK I'll have to find another VPN service.

 

End of day futumio are prob not too concerned if you succeed or not so why wood give them and network the power of sale over YOUR app?, it is only you who suffer loss of customer .. Not them.

 

Please if u don't mind could you reply with futumio's contact details to see what they are playing at?


Thanks

Community Manager
Community Manager

Re: Pay with Mobile

Hello Pickled78,

 

Thank you for reporting this.

We are investigating it with Fortumo and we'll do our best to sort that out quickly.



Best Regards

-Ben

_________________________________

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Aspirant

Re: Pay with Mobile

Cheers Ben

 

Hope it gets sorted , fingers crossed

 

mark pickled78

Aspirant

Re: Pay with Mobile

I also emailed them and received this reply:

 

Re: [#XXXXXXXX] f-secure freedom payments HELP

 From B       To XXXXXXXXX
 
Hi R,
 
Thanks for letting us know and I am sorry to hear that you are not able to pay via mobile anymore.
 
To give more insight about who we are and and what we do, I would like to start with a short overview about Fortumo. We are a mobile payments provider for games, social networks and other online services and apps. We enable users to pay for virtual and digital goods with their mobile phone. Basically, you could compare us to PayPal or banks with the difference that we are providing payments via mobile phone. So basically it is up to the content provider to integrate our mobile payment solutions for their products or not.
 
I think f-secure might not be even supported by us in the UK since I checked their account and could not find any UK traffic. Have you tried contacting their support desk since they should be able to explain whether it is possible to pay via mobile right now for the UK users or not? By the way, are you sure you made a payment with Fortumo before? Could you please indicate your phone number so I can check the logs accordingly?
 
I hope this is helpful, please let me know if there's anything we can do to help from our end.
 
Best regards,
 
B.
 
--
Customer Support | Fortumo Mobile Payments

EDITSmiley TongueII
Aspirant

Re: Pay with Mobile

i have replied to him sending screenshots of previous payments made. the same person back in january gave me 3 months package due to waiting over 1 week after payment for my freedom code to be sent.
Aspirant

Re: Pay with Mobile

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