I try to activate Freedome

Novice

I try to activate Freedome

xxxx

I want to activate my Frredome after I bought ut yesterday. This request is rejected. My code was not såvel, but I have a nummer: xxxx. Can you send me my activationcode, please.

Alf Mæland, xxxx@xxx.xx

 

EDIT: Removed PII

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator

Re: I try to activate Freedome

Hello @F_DU 

 

If you made a purchase via F-secure website, you should receive an email with invoice in where you can see the subscription code in the following format: XXXX-XXXX-XXXX, which you need to enter in the app's subscription view on each device in order to activate. 

 

If you haven't received an email with invoice for Freedome, you can always reach our F-secure support for further assistance.

2 REPLIES 2
Aspirant

Re: I try to activate Freedome

Normally, in the same email (or the second one if it was just indicating the processing of your order) where you got your reference number you mention, you have further down in the email the code needed to activate your subscription;

it is a code in a format of 3 times 4 characters (mostly capital letters with few number digits) separated by a dash (« - »), XXXX-XXXX-XXXX

Moderator

Re: I try to activate Freedome

Hello @F_DU 

 

If you made a purchase via F-secure website, you should receive an email with invoice in where you can see the subscription code in the following format: XXXX-XXXX-XXXX, which you need to enter in the app's subscription view on each device in order to activate. 

 

If you haven't received an email with invoice for Freedome, you can always reach our F-secure support for further assistance.