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Freedome, iPhone Xs and WiFi issue

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Aspirant

Freedome, iPhone Xs and WiFi issue

Hi,

 

I just updated my Freedome subscription (3 device option). First two devices (MacBook and iPad) working perfectly. Third device (iPhone Xs) accepted the code and subscription is active. Problem is as soon as I turn Freedome on it leaves the WiFi network and reverts to 4G. Why and how do I stop it shutting off the WiFi network?

 

Graham

1 ACCEPTED SOLUTION

Accepted Solutions
Aspirant

Re: Freedome, iPhone Xs and WiFi issue

Thanks Seth1, issue resolved. I needed to activate the public connection protection within Freedome settings.
3 REPLIES
Moderator

Re: Freedome, iPhone Xs and WiFi issue

Hello @Graham1,

 

May I ask you to try the steps from this article? and check whether the issue still reproduce on your iPhone Xs.

Aspirant

Re: Freedome, iPhone Xs and WiFi issue

Thanks Seth1, issue resolved. I needed to activate the public connection protection within Freedome settings.
Moderator

Re: Freedome, iPhone Xs and WiFi issue

Hello @Graham1

 

I am glad to hear that you were able to solve the issue.