Freedome, Fitted new hard drive to pc, now code is not accepted

Scholar

Freedome, Fitted new hard drive to pc, now code is not accepted

I have a 12 month 3 device subscription.  I have used all 3, one on the phone, one on the tablet, and one on the PC.

I have had to fit a new hard drive to my PC.  I cannot get the subscription code to work now.  (I suspect this is because I would probably appear to be trying to install on a fourth device)

Can anyone help?

 

Thanks

Dave

4 REPLIES 4
F-Secure Product Expert
F-Secure Product Expert

Re: Freedome, Fitted new hard drive to pc, now code is not accepted

Hello Dave1walk,

 

Currently every installation counts as a seat on your subscription. Reinstallation on a same machine would therefore use up one additionnal seat.

 

The product team is working on a better solution for reinstallation scenarios.

 

I'll also contact you by Private Message with more information on that matter.



Best Regards

-Ben

_________________________________

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Novice

Re: Freedome, Fitted new hard drive to pc, now code is not accepted

I am having the same or similar issue. Changed hardware as old one scrapped and now one seat is reserved for PC I don't have anymore, hard drive crashed and I decided to scrap old machine at the same time.
What should I do to get that "locked" seat back to new PC?
Novice

Re: Freedome, Fitted new hard drive to pc, now code is not accepted

I have subscription for 5 devices bought this february but I can't get the subsciption through. Can you send me the code again to my subscription email?

Scholar

Re: Freedome, Fitted new hard drive to pc, now code is not accepted

Thanks, this issue has now been resolved.  I was given a new code to enter.