Espoo access points not capable of handling traffic on evenings?

Scholar

Espoo access points not capable of handling traffic on evenings?

Is Espoo access point unable to handle all traffic on evenings (local time)?

 

I'm seeing a pattern where I need to change to Sweden and beyond as connection quality goes down on evenings. Haven't had problems elsewhere.

 

Any plans for a fix?

 

Devices: multiple Macs, iOSs in Finland

1 ACCEPTED SOLUTION

Accepted Solutions
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F-Secure

Re: Espoo access points not capable of handling traffic on evenings?

Hi,

 

We identified the problem that affected some of our users using Finland as their virtual location, especially in the evenings (Finnish time). We did some maintenance last night and now these performance / packet loss issues with our Finnish servers should be history. 

 

If you still experience those problems after this, we would love to hear about them so that we could investigate this case further. 

 

We also added this week a bunch of new servers to our Swedish location to serve our customers better there too. 

 

 

Tapio

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Tapio Keihänen
F-Secure Freedome Service Manager
11 REPLIES 11
F-Secure Product Expert
F-Secure Product Expert

Re: Espoo access points not capable of handling traffic on evenings?

Hello Tasaista,

 

We are monitoring all our locations. We have not seen any packet loss or slow speed recently on the Espoo access point even in the evenings. 

What kind of speed drop do you experience?

 



Best Regards

-Ben

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Scholar

Re: Espoo access points not capable of handling traffic on evenings?

Hi,

 

It's difficult to provide accurate (automated) measurements as Freedome does not support command line or any API. Or is there such?

 

How would you recommend collecting statistics comparing Fredome troughput?

 

Thank you

Scholar

Re: Espoo access points not capable of handling traffic on evenings?

 

I am now also getting issues with Espoo -locations. Started Thu evening when

getting only less than 2Mbps. Now getting 0.09Mbps.

 

Either the Espoo location is not working properly or your recent app version

is creatitng problems. That Download 0.09Mbps is recorded with iOS App,

should be around 8Mbps (getting it from Madrid). I have deleted the settings

and no help. Similar thing with my Android TV box, I deleted everything, removed

the app, restarted box and re-installed, gives download 0.00 and upload 0.00

from Espoo - From Madrid it's the 8.

 

Please have a look, going to miss the weekend sports otherwise.

Scholar

Re: Espoo access points not capable of handling traffic on evenings?

 

Saturday update.

 

Still problems witht Espoo -location speeds.

I played a little bit with it today, seems that it is some sort of connection problem.

Connecting to Espoo is very slow in the first place, then it gives very bad speeds

like download 0.09-0.15Mbps upload however is measured as normal.

 

There is some variation on the speeds, some 9 of 10 tries is between 0.09-1.8 Mbps.

If keep on jerking it, there is a chance that you eventually get some 4-5 Mbps that

then can do some streams - if you get it, keep it ON. Otherwise you need to start

that jerking again.

 

It's clearly related to Espoo server, from Madrid I can get stable 7Mbps.

oHo
Aspirant

Re: Espoo access points not capable of handling traffic on evenings?

Same pattern noticed here. Currently FTP transfer at 95KiB/s with freedome on. without freedome 300-400kiB/s (not so fast hotel network...) but almost unusable with freedome. From Madrid to Espoo

Novice

Re: Espoo access points not capable of handling traffic on evenings?

Very bad 1M connection from Espoo

http://www.speedtest.net/my-result/5654274210

 

Nice 100M from Stockholm

http://www.speedtest.net/my-result/5654284581

 

Please fix!

Scholar

Re: Espoo access points not capable of handling traffic on evenings?

I wouldn't hold my breath on someone from the

staff to come and comment it here. I have waited 2 weeks

without reply here. I am going to start spamming the

email -support on this.

 

Nothing has changed in 2 weeks with Espoo location,

getting tonight 0.2Mbps download speeds and then 1Mbps,

totally useless when trying to watch streams.

 

 

Novice

Re: Espoo access points not capable of handling traffic on evenings?

I too have this same problem. Web pages lag, youtube is unusable, netflix works but image quality sucks. I have  10Mbit connection and Espoo is able to handle about 1Mbit. When access point is changed to  for example Stockholm or Copenhagen, full speed is available immediately. When changed back to Espoo lagging returns.

Highlighted
F-Secure

Re: Espoo access points not capable of handling traffic on evenings?

Hi,

 

We identified the problem that affected some of our users using Finland as their virtual location, especially in the evenings (Finnish time). We did some maintenance last night and now these performance / packet loss issues with our Finnish servers should be history. 

 

If you still experience those problems after this, we would love to hear about them so that we could investigate this case further. 

 

We also added this week a bunch of new servers to our Swedish location to serve our customers better there too. 

 

 

Tapio

--
Tapio Keihänen
F-Secure Freedome Service Manager