Skype connection

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Scholar

Skype connection

I have a Sense router on a wifi connection to my original router.  I've had problems with Skype on my PC since switching to the Sense network.  I don't have a problem when on an ethernet connection nor wifi to my original router but with Sense, Skype keeps dropping out.  

There has been a problem with Skype recently but that has now been resolved according to Microsoft but the symptoms are the same with Skype constantly reverting to 'connecting' status.

The fact that it only occurs while connected to Sense would appear to indicate some conflict.

Any thoughts?

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Aspirant

Viite: Skype connection

Hi!

 

Looks to me that the latest  SENSE update has helped. I have had three Skype for Business meetings  today, and there has not been any disconnect-reconnect situations. Looks good, great!

26 REPLIES 26
Former F-Secure Employee

Re: Skype connection

Hi,

 

Sorry for the very late reply.

 

There should not be any Skype specific compatibility issues that we would be aware of, we use Skype video through SENSE  as a window between our development sites. Is the skype the only application with issues or do you see other network drops?

 

Can you please give a bit more information about your setup:

  • The make / model of the router you have in front of SENSE
  • Your internet service provider, connection speed and type (dsl, cable, 4g…)

Depending on your environment, there may be WIFI interference or some interoperability issue with your router. You could also try setting up SENSE with a cable connection. To take things further you could also try using it as a primary router by setting your old router into bridge-mode and turning of its WIFI.

 

Give these a go and let us know if the issues persist.

 

Best Regards:

Simo / SENSE QA Lead

Scholar

Re: Skype connection

Hi

 

I decided to give up on SENSE and am in the process of refund.  I found the whole experience quite frustrating and decided it wasn't what I expected and that what I have in place is adequate for my needs.  

However in answer to your questions I can't give you a model/make for my router other than tell you it is the standard dsl home router type B provided by British Telecom.

I placed the SENSE router where I normally use an extender to cover the upper house.  The signal was not as good as the extender and of course connecting my PC to the SENSE router gave me a poorer connection on my PC.  Moving the SENSE router nearer to the primary router and my PC gave me a better wifi connection but much poorer in the upper house.

I have Skype on PC.  Neither an ethernet connection nor a wifi connection to my primary router was a problem.   The primary router is next to my PC.   When connected by wifi to the SENSE router, Skype kept dropping out. Using the Skype log showed it disconnected every two or three minutes with several attempts to connect before connecting for a short period.  This appeared to be less of a problem when the SENSE router was closer to the primary router but still made Skype unusuable.

There wasn't any point in connecting the SENSE router by cable unless it enabled me to place the SENSE router where I could make use of it around the house.  Setting it up as primary router I would see as a similar problem.  

I presume an equipment has to be connected to it to be protected?  I didn't try connecting extenders to the SENSE router which I presume would work?  Would the extenders still be secure?   It isn't clear whether this would work or whether just having the SENSE router somewhere in the network provides protection.  Does everything have to be connected through the SENSE router to get protection?

The only application with an obvious problem was Skype however download speed to my PC when checked was reduced to less than 5Mbps through the SENSE router.  It is normally not much better than 7Mbps.

Anyway it wasn't for me and I gave up on it!

 

 

 

Brian

 

Scholar

Re: Skype connection

Hi,

have you foung any fix for that problem ?

I have same problem even with wired connection.

Sense is connected with wire to dsl router (Inteno VG50_R / DNA dsl).

Computer is connected to sense with wire.

Skype connection is dropped even network (http) connection works fine at same time.

It does same even now when I am writing this message.

Skype works normally when computer is connected to dsl router directly.

Br,Jouko

FormerMember
Not applicable

Re: Skype connection

Well skype is very bandwidth hungry app.

So you need to get good performance from your connection in any environment.

I would just recommend connecting sense via cable to the wan router.

Or at least get a very good 5ghz capable wan router if you want to go with wifi.

Scholar

Re: Skype connection

Hi,

as I write all connections are done with cable and the problem happends when skype is not used, but it is  waiting for call. 

Capture.PNG

after 5 minutes it is connected

Capture2.PNG

and after few seconds disconnected again

 

Capture3.PNG

Scholar

Re: Skype connection

I have the exact same problem with Skype for business on my work PC when i work from home behind sense.

Skype keeps on signing out / signing in all day long when not in use

 

It doesn't happen when i'm on other networks.

Former F-Secure Employee

Re: Skype connection

Thanks for sending these reports, as stated before we use skype every day / constantly through SENSE as a permanent videolink our other office and at least the video appears stable throughout the day.

 

I have made an issue of this in our backlog, we'll keep an eye of problematic behavior and see if we can reproduce and analyze it.

Aspirant

Re: Skype connection

I have the same problem with Sense. Skype (for Business) connection and calls keep dropping constantly. It can be noticed by Skype client going to offline state and then going back online after a few seconds when the client is just idle or used for chatting. This keeps happening constantly regardless if there is other network activity or not. During a Skype call the call completely disconnects (if the call is made to an external Skype for Business server) or an error message can be seen (Server connection was automatically restored) when connected to my own employer's Skype for Business server or O365. This keeps happening frequently during any call.

 

As a result, Sense is completely useless for home office/business use. When I switch back to my old Sagemcom FAST3686 WLAN access point, Skype for Business works flawlessly and is always stable.

 

OS and SW info:

 

Skype for Business 2016 MSO 16.0.8431.2046 64-bit

Windows 10 Enterprise 64-bit, version 1511

OS build 10586.1106

Client PC connected wirelessly to WLAN

Sense with latest security firmware 2017-20-23_01-p-1.3.21.26, Radio firmware  1.7.2.10

 

Please, please investigate this issue as soon as possible. As there are other similar reports, it doesn't sound like a coincidence. For me, the problem started immediately after switching from old AP to Sense.

 

Aspirant

Re: Skype connection

Also please note that this is Skype for Business, formerly known as Microsoft Lync that was rebranded by Microsoft. it is not the same software as Skype, even though they are compatible to an extent and there are visual similarities.