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Skype connection

SOLVED
Aspirant

Viite: Skype connection

Joining this discussion to follow it, though I have an open ticket of the same topic. This Skype for Business problem is an annoying glitch in otherwise so great product!

Aspirant

Re: Skype connection

Hi!

 

Same thing here!

 

I've got 100/10Mbit/s fiber connection. I'm sitting 2,5 meters from Sense and the user experience is terrible. Constantly disconnecting Skype, awful download speeds, constantly breaking management app... 

 

I'm considering refund too.

 

F-Secure, fix this! 

F-Secure Employee

Re: Skype connection

Hi,

 

For optimal network performance we recommend using a wired connection to the internet and LAN and using the  5Ghz WIFI for your wireless clients.

 

WIFI upstream connection is bound to the 2.4GHz network interface, which has physical limitations on available bandwidth. You won't be able to get maximum benefit from your 100Mbit fiber connection if SENSE is using WIFI for internet connectivity.

 

If you are facing WIFI issues, try switching the wifi channel from the network settings on the management app. If you are using WIFI upstream, the upstream wifi channel has to be changed from the upstream router.

 

What phone / OS are you using with your management app? Please let us know how it is breaking.

Highlighted
Scholar

Re: Skype connection

Hi,

it has nothing to do with bandwith.

The problem occures also when I am not in call.

It also hangs call sometimes.

 

Superuser

Re: Skype connection

Is your sense in double nat mode or behind bridged mode? As in is sense the first router or is it connected a another one like adsl modem etc.?

 

Aspirant

Re: Skype connection

Hi! In my case SENSE is connected with Ethernet cable to ISP's fiber optics "modem" (or whatever the thing is). It receives a public IP from there and then creates private network (WiFi and wired). No double NATting.

Scholar

Re: Skype connection

Hi

in my case the sense is connected to DNA Kotimokkula 4G+ MF286.

Earlier it was connected to adsl modem.

Same problem with both of those modems.

Scholar

Re: Skype connection

Skype for Business problem here also with Sense

Client freezes, rooms start reloading and blinking.

 

Connection is 100/10 ethernet connection and Sense receives public IP.

Laptop connected with cable (tried with wifi also).

 

Works fine with old Linksys router.

Works fine if I switch to Huawei mobilerouter or even use iPhone as hotspot.

 

Laptop has also changed but issue remains.

Aspirant

Re: Skype connection

Rest assured, no one cares because ”Skype” works fine at F-Secure lab. Keep filing more reports, all you get is a recommendation to start using wired connection. I had to quit using Sense for my home office because the issues with Skype for Business make the network useless for everyday work use.

 

I’m amazed by the level of ignorance in communication over this issue. 

F-Secure Employee

Re: Skype connection

I want to assure everyone we are taking this issue seriously, but until we can reproduce the problem properly it's a bit of a guessing game of what exactly could be wrong.

 

Currently we are working on a slightly bigger bugfix firmware release,  but it seems likely we won't be able to ship it to production within the Christmas window. However we are targetting early January. Once that firmware is out, we can check if any of the changes we have made improves this scenario for the affected customers. If the issues persist after the next firmware build, we need to still dig deeper and try to understand the conditions in which this problem occurs.

 

We have people internally also using skype and skype for business also through SENSE. I'll have another ask-around with our internal test groups to see if anybody has had specific issues regarding their connection stability that could possibly allow us to get more information on this.

 

We apologize for the inconvenience caused and thank you for your patience.

 

Best Regards:

Simo / SENSE QA Lead