Sense does not synchronize to winter time

FDU
Supporter

Sense does not synchronize to winter time

Sense does not synchronize to winter time.

it is my only device to fail doing so and a even a reboot does not solve the problem.

10 REPLIES 10
FormerMember
Not applicable

Re: Sense does not synchronize to winter time

Is there a wan router on which sense is connected? If so, does it have the right time?

My sense is on right time.

FDU
Supporter

Re: Sense does not synchronize to winter time

Yes, it is connected to my ADSL box.

As mentioned, the box is correctly synchronized, indicating the right time like all my other device except Sense.

FormerMember
Not applicable

Re: Sense does not synchronize to winter time

I would set wan router's ntp server to 0.eu.pool.ntp.org and reboot the wan router, then when its ready: Unplug sense's power for 1min and plug back in.

If that doesn't help, I am out of ideas, since you cannot manually adjust sense's time.

Then I would guess that you may need to soft reset sense if fsecure personel doesn't have any more ideas.

In any case I would get logs from sense and make a support case to fsecure via chat or phone on Monday.

You can get the logs from http://sense.router/diag.log or http://192.168.71.1/diag.log but do not paste the logs here.

FDU
Supporter

Re: Sense does not synchronize to winter time

I did reboot the Wan router and Sense when I got the problem but without any effect to solve the problem and same even after trying ntp port forwarding.

Former F-Secure Employee

Re: Sense does not synchronize to winter time

Hi, thanks for reporting this.

 

This doesn't seem to affect all customers, there's a chance that the timezone setting is somehow wrong in the router. SENSE gets the timezone / UTC offset from your phone during setup.

 

Currently the only way to fix the timezone is to ensure that it's set correctly on your phone and then setup SENSE from scratch. We understand this is not ideal and we are already working on a feature to change it on the app.

 

Best Regards:

Simo / SENSE QA Lead

Novice

Re: Sense does not synchronize to winter time

Summer time started and Sense keeps showing the wrong time. May I assume this daylight saving thingie is still not fixed and there still isn’t a way to change it manually?

 

If so then come on F-Secure! What do you think is the most important feature of a clock? Correct! It should show the right time. If that’s too technical and advanced for you guys then stop putting clocks to your products.

FDU
Supporter

Re: Sense does not synchronize to winter time

Yes, it did not synchronized again this time, but, instead to use the tedious and time consuming full reset like last year, I found this time an easier way to synchronize it (but still manually and needing to be in house which of course is still a concern when you travel for example).

You just need to go in the Sense application setting and in the time zone setting just click again on the (same) time zone...

 

 

FormerMember
Not applicable

Re: Sense does not synchronize to winter time

Mine worked just fine.

Latest android beta and latest sense fw.

F-Secure

Re: Sense does not synchronize to winter time

We have received sporadic reports on the SENSE router clock not changing to the summer (daylight saving) time.

 

We are investigating the problem.

 

If your SENSE router is affected then please run this simple workaround procedure.

  1. Make sure your SENSE app is up to date, check for updates in the Google Play Store app or in the Apple App Store app.
  2. Set the time zone in the SENSE app (…More/Settings/Hardware/Time) to any other than the current one, the SENSE router clock should update in a few moments.
  3. Then change the time zone back to yours.

We are sorry for the inconvenience.