Products & Services
Sense does not synchronize to winter time.
it is my only device to fail doing so and a even a reboot does not solve the problem.
Is there a wan router on which sense is connected? If so, does it have the right time?
My sense is on right time.
Yes, it is connected to my ADSL box.
As mentioned, the box is correctly synchronized, indicating the right time like all my other device except Sense.
I would set wan router's ntp server to 0.eu.pool.ntp.org and reboot the wan router, then when its ready: Unplug sense's power for 1min and plug back in.
If that doesn't help, I am out of ideas, since you cannot manually adjust sense's time.
Then I would guess that you may need to soft reset sense if fsecure personel doesn't have any more ideas.
In any case I would get logs from sense and make a support case to fsecure via chat or phone on Monday.
You can get the logs from http://sense.router/diag.log or http://192.168.71.1/diag.log but do not paste the logs here.
I did reboot the Wan router and Sense when I got the problem but without any effect to solve the problem and same even after trying ntp port forwarding.
Hi, thanks for reporting this.
This doesn't seem to affect all customers, there's a chance that the timezone setting is somehow wrong in the router. SENSE gets the timezone / UTC offset from your phone during setup.
Currently the only way to fix the timezone is to ensure that it's set correctly on your phone and then setup SENSE from scratch. We understand this is not ideal and we are already working on a feature to change it on the app.
Simo / SENSE QA Lead
Summer time started and Sense keeps showing the wrong time. May I assume this daylight saving thingie is still not fixed and there still isn’t a way to change it manually?
If so then come on F-Secure! What do you think is the most important feature of a clock? Correct! It should show the right time. If that’s too technical and advanced for you guys then stop putting clocks to your products.
Yes, it did not synchronized again this time, but, instead to use the tedious and time consuming full reset like last year, I found this time an easier way to synchronize it (but still manually and needing to be in house which of course is still a concern when you travel for example).
You just need to go in the Sense application setting and in the time zone setting just click again on the (same) time zone...
Mine worked just fine.
Latest android beta and latest sense fw.
We have received sporadic reports on the SENSE router clock not changing to the summer (daylight saving) time.
We are investigating the problem.
If your SENSE router is affected then please run this simple workaround procedure.
We are sorry for the inconvenience.
There is a new SENSE firmware release, version 18.104.22.168 now available. It fixes the problem of SENSE router not synchronizing to summer/winter time.