Sense blocking Apple TV

Scholar

Re: Sense blocking Apple TV

The new firmware did not help. 

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Scholar

Re: Sense blocking Apple TV

Email to  Mohammad Yusri September 14th.

I really apricate that F-Secure is taking the Apple TV issue seriously.

I have checked that the Sense has new Firmware, and I then reconnected my Apple Tv using the ethernet cable.

The result is unfortunately the same, that is the Apple TV gets an IP address, but still cannot connect properly.
The attached pictures shows that the Sense has new firmware and the messages on the Apple TV showing IP address and test of network.

When the Apple TV is connected by WIFI, I have still no problems.

Former F-Secure Employee

Re: Sense blocking Apple TV

Hi,

 

It is yet unclear what is going on. So far we aren't yet able to reproduce this problem with our own equipment, but we found a colleague who has a Sonos Play:1 with a similar issue (works over wifi, not with ethernet). Hopefully we get that device here this week and can start looking into this issue if it reproduces.

 

Our own Apple TV and Sonos Play:1 in our test environment work perfectly both over wifi and ethernet, so it is not a widespread problem but somehow localized to specific scenarios.

 

Thanks for your patience, I'll update once we get some new information.

 

Best Regards:

Simo / SENSE QA Lead

Scholar

Re: Sense blocking Apple TV

Thanks for your updates!

 

br

Jarle

Former F-Secure Employee

Re: Sense blocking Apple TV

Hi,

 

Took a long time to get here, but we have discovered a bug in the switch software that caused devices with certain mac addresses to fail when they were connected over ethernet.  It is probable that your issue is the same. We have released a firmware update that should address this problem, please update your SENSE and give it another try. Let us know if the Apple TV works normally over ethernet again.

 

The fixed update is 2018-01-29_01 - p.1.4.21.41