Sense blocking Apple TV

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Scholar

Sense blocking Apple TV

My Apple tv (gen3) connected by ethernet to my Sense stopped working. I connected Apple support, and the Apple TV worked when it is connected to wifi to Sense, and not directly by ethernet cable. Why???? Please respond.

14 REPLIES 14
FDU
Supporter

Re: Sense blocking Apple TV

Strange, my Appletv is connected to sense without any problem.

Probably, need to check again.

Former F-Secure Employee

Re: Sense blocking Apple TV

Hi,

 

We have a 4th gen apple TV device here in our test environment, at least that one it seems to work fine with both cable and ethernet.

 

There's been a few reports of similar scenarios for some users with other devices (works with wifi, but not with ethernet). We have not yet been able to reproduce the problem here yet. We suspect there's an issue with the DNS resolving in some scenarios. The upcoming firmware has some fixes for the DNS, with luck that helps this scenario.

 

Can you please provide some extra information about your envrironment:

1) What is your isp, router make and model (in front of sense), and connection type (cable/dsl etc..)

2) How is SENSE connected to the internet (wifi or cable)

 

Best Regards:

Simo / SENSE QA Lead

Scholar

Re: Sense blocking Apple TV

Hi Simo

 

here is some more information

1. My ISP is Get in Norway

2. The Router make in front of Sense is a Cisco EPC3010 and connected by Coax from the local vendor

3. The Sense is connected by ethernet cable to the Cisco

4. My smart TV, Blueray, Smart TV Decoder, Synology DSM server and my Apple TV are all connected by ethernet via a switch to one of the Sense ports. (That is my Apple Tv is now connected via wifi)

5. All other devices than Apple TV connected by ethernet works ok

6. I have tried other ethernet cables for the Apple TV and other ports on the switch - does not help

7. I have connected the Apple TC directly by ethernet to the Cisco router, and it works ok

8. I have ofcourse also restarted all devices to see if that helped - no luck

 

hense - it's the Sense blocking

FormerMember
Not applicable

Re: Sense blocking Apple TV

Just to check, have you tried connecting the apple tv to sense directly, without a switch in the between, with a cable from a working device?

Former F-Secure Employee

Re: Sense blocking Apple TV

Thanks for providing this information,

 

Just to clarify (it was not on your list) did you try plugging the appleTV directly to one of the LAN ports of SENSE itself? Do you get the same result?

Scholar

Re: Sense blocking Apple TV

Hi again,

 

I have now  connected the Apple TV directly to the Sense by ethernet cable, without using the switch. I get an IP address, but even so, the Apple TV will not connect to iTunes Store, and hence will not work proparly.

 

br

Jarle

FormerMember
Not applicable

Re: Sense blocking Apple TV

Is it possible to somehow reset the apple tv to default/factory settings and test it like that?

Scholar

Re: Sense blocking Apple TV

Hi all,

 

I have been in contact with Apple support first, and the Apple TV has been reinstalled twice in order to verify configuration issues.

Former F-Secure Employee

Re: Sense blocking Apple TV

Has the situation improved at all since the previous firmware update we released last week?