Can you please give us some more information?
When you say it "only lasts an hour", what exactly happens after the hour?
Do you get any error messages?
What is the device in question, and which operating system are you using?
Do you have any other security software on the device?
From our record, you have contacted our support team via the live chat session and the issue has been resolved.
Do not hesitate to contact us again if you require any further assistance.
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