Yes. Uninstall Virgin Media Security first, using their specific uninstaller and then install F-Secure.
1. Have you any other security software running in real-time?
2. What is your Windows OS?
3. Did you reboot after uninstalling VM AV and trying to install F-Secure?.
I would now try uninstalling the VM hub software as well as the security software.
1. Run the UserCommunity-Uu-RpsUU.exe file again.
2. Download Spduu-4.1.16.exe. Save the file somewhere that is easy to access on your machine such as the ‘Desktop’ or ‘My Documents’ folder.
3. Double click the file to run it.
4. Click Yes to confirm that you want to uninstall.
5. Restart the computer when prompted.
Now run the F-Secure specific uninstaller just in case you have installed traces of the program during the failed installs;
Reboot and now try and install F-Secure again.
If this does not work, unless NikK and Simon have any other ideas, I would contact support with your problem;
But take into account it is holiday time so you might not receive a quick official response.
My only other suggestion, if the installation fails after fully uninstalling Virgin Media Security, would be to run the F-Secure uninstallation tool (link below) and start again.
This topic has been closed due to inactivity. If you would like to discuss this topic further, please start a new post.
You can reference this topic in your post by adding this link:
Visit the Community
Check our Forums or How-to & FAQs for advice or answers
View User Guides
Refer to our getting started guides and product manuals
Talk to our Support and get answers to your questions