f secure installation failed

Scholar

f secure installation failed

iam a virgin customer nd unable ti install fsecure (setup failed). do I need to uninstall virgin security first.

kindly help...thks

25 REPLIES 25
Senior Advisor

Re: f secure installation failed

Yes. Uninstall Virgin Media Security first, using their specific uninstaller and then install F-Secure.

 

See here; http://community.virginmedia.com/t5/Internet-security/Installing-F-Secure-after-Virgin-Media-Securit... 

Scholar

Re: f secure installation failed

hello...thks fr the info but still show failed....virgin sec uninstalled

 

Senior Advisor

Re: f secure installation failed

@amal 

 

1. Have you any other security software running in real-time?

 

2. What is your Windows OS?

 

3. Did you reboot after uninstalling VM AV and trying to install F-Secure?.

 

I would now try uninstalling the VM hub software as well as the security software.

 

1. Run the UserCommunity-Uu-RpsUU.exe file again. 

2. Download Spduu-4.1.16.exe. Save the file somewhere that is easy to access on your machine such as the ‘Desktop’ or ‘My Documents’ folder.
3. Double click the file to run it.
4. Click Yes to confirm that you want to uninstall.
5. Restart the computer when prompted.

 

Now run the F-Secure specific uninstaller just in case you have installed traces of the program during the failed installs;

 

Reboot and now try and install F-Secure again.

 

If this does not work, unless NikK and Simon have any other ideas, I would contact support with your problem;

 

But take into account it is holiday time so you might not receive a quick official response.

 

Superuser

Re: f secure installation failed

My only other suggestion, if the installation fails after fully uninstalling Virgin Media Security, would be to run the F-Secure uninstallation tool (link below) and start again.

 

http://community.f-secure.com/t5/Security/F-Secure-Uninstallation-Tool/td-p/31265

Senior Advisor

Re: f secure installation failed

Added this suggestion to my post just after Simon posted Smiley Wink

Scholar

Re: f secure installation failed

hello @ black cat.....tried both options as per u nd simon ...still shows failed...

Iam using windows 7 home.....online chat ,,,no response....thks

Superuser

Re: f secure installation failed

@Blackcat 

 

Welcome back, o esteemed one!  Smiley Wink

Superuser

Re: f secure installation failed


@amal wrote:

@hello @ black cat.....tried both options as per u nd simon ...still shows failed...

Iam using windows 7 home.....online chat ,,,no response....thks


 

Have you got any other security software running on the machine?

Superuser

Re: f secure installation failed

Oh, and did you reboot after each uninstallation?