At least, it was possible to login with community.
Does it possible to add more information:
->> Did you register account there (?):
if yes -> with your mail-address and password for portal -> not possible to login?
if yes -> and mail-address is known for you -> maybe possible to try "Forget password" functionality -> does it trigger letter to your mail-address?
->> OR "all OK" with account credentials -> but login into the portal with broken result?
->> Does it certain F-Secure solution (F-Secure SAFE or F-Secure TOTAL)?
Or does 'registered with F-Secure' is kind of subscription-purchase? If so -> maybe there is no needs to log in (with some of solutions like F-Secure KEY or F-Secure Freeedome).
Just as some additional words.
With Virgin Media maybe required to register account with certain page (URL). How it was noted with such topic (for example):
And if there will be some troubles with account (credentials, subscription or so) -> maybe it is good to contact F-Secure Support Channels (like chat or phone):
Because, usually, it will be about (or needed) potential critical data (and based on privacy points -> more helpful to use designed channels).
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