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cannot log in

Novice

cannot log in

I registered with fsecure - tried to log in and get the wheel of doom - yesterday and today. I have tried ringing but no-one available?

 

3 REPLIES 3
Superuser

Re: cannot log in

Hello,

 

At least, it was possible to login with community.

Does it possible to add more information:

 

->> Did you register account there (?):
https://my.f-secure.com/login

if yes ->  with your mail-address and password for portal -> not possible to login?

if yes -> and mail-address is known for you -> maybe possible to try "Forget password" functionality -> does it trigger letter to your mail-address?

 

->> OR "all OK" with account credentials -> but login into the portal with broken result?

 

->> Does it certain F-Secure solution (F-Secure SAFE or F-Secure TOTAL)?

Or does 'registered with F-Secure' is kind of subscription-purchase? If so -> maybe there is no needs to log in (with some of solutions like F-Secure KEY or F-Secure Freeedome).

 

Thanks!

Novice

Re: cannot log in

Hi

thanks for reply

I am now logged in and waiting for fsecure to update details re virginmedia

thanks again

Superuser

Re: cannot log in

Hello,

 

Just as some additional words.

 

With Virgin Media maybe required to register account with certain page (URL). How it was noted with such topic (for example):
https://community.f-secure.com/t5/F-Secure-SAFE/Why-I-cannot-get-free-for-12/m-p/102340

 

And if there will be some troubles with account (credentials, subscription or so) -> maybe it is good to contact F-Secure Support Channels (like chat or phone):

https://www.f-secure.com/en/web/home_global/contact-support

 

Because, usually, it will be about (or needed) potential critical data (and based on privacy points -> more helpful to use designed channels).

 

Thanks!