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can't re-install trial after one day of use

Superuser

can't re-install trial after one day of use

Hi !

I installed FS IS but had to reinstall windows just a day or so after, since then FS IS refuses to install because of a previous installation of same product.

I'd like to continue and test it for the authorized duration, minus 1 day if it has to be.

Pls help

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Accepted Solutions
Superuser

Re: can't re-install trial after one day of use

the "successful" exe is named F-SecureNetworkInstallerUpg, the one which failed is setup-vipre-internet-security-en-us-trial which I dl from the official F-Secure site, the support also provided the licence I had to put in.

I share your point of view on the install restrictions.

regards

20 REPLIES 20
Senior Advisor

Re: can't re-install trial after one day of use

1. First, try and use the specific F-Secure uninstaller; http://community.f-secure.com/t5/Security/F-Secure-Uninstallation-Tool/td-p/31265

 

Reboot and then try a fresh install.

 

BUT I also had this problem with the TRIAL version which was not resolved even after running the uninstallation tool and removing registry entries; http://community.f-secure.com/t5/Security/Only-1-install-of-trial/td-p/24200

 

Another long thread here; http://community.f-secure.com/t5/Security/Demo-and-expired-license/td-p/28916/page/4

 

Hopefully, things have improved since these old threads.

 

2. If you have a restore point or better still an image backup before the initial FS IS install then this may be your best bet.

 

3. Otherwise contact Support and point them to this thread;  http://www.f-secure.com/en/web/home_global/support/contact/request  

 

As I stated previously, F-Secure is the ONLY AV that I have tested in 18 years that only allows 1 TRIAL install. Surely the company could at least think of 3 installs to take into account a bad initial install or other problems? Potential customers will be lost!

 

Maybe F-Secure need to state emphatically that only 1 install of the trial/demo version is possible somewhere on their support site or in the actual trial version itself. I would be very interested in hearing from any F-Secure users if they were able to install the trial version more than once. If there is a procedure that works maybe it can be posted as a sticky on this Forum.

 

Overall, let the Forum know how you get on.

 

EDIT

 

4. If the uninstaller does not work but you would still like to give F-Secure IS a go sign up for the beta; http://www.f-secure.com/en/web/labs_global/internet-security-technology-preview

 

You will receive a 6 month license and the betas are generally very stable and have their own Forum space.

 

 

 

Superuser

Re: can't re-install trial after one day of use

thank you

done as suggested right now, applied for beta: admission pending then tried unsuccessfully to get a support ticket: fails because software is not installed Smiley Mad install trial comes next.

thanks for your help, I'll come back when things have moved

regards

Superuser

Re: can't re-install trial after one day of use

ran the dedicated uninstall tool, rebooted, tried install: no way "already been installed once" it's stupid imo

Senior Advisor

Re: can't re-install trial after one day of use

While waiting for the beta signup reply you could try CHAT support;  http://www.f-secure.com/en/web/home_global/support/contact/chat

 

I will try and point one of the F-Secure experts, such as @Ben to this thread to see whether they can help. 

 

If you are not running any security software at present I would recommend downloading and installing the 30-day free trial of Malwarebytes AntiMalware; https://www.malwarebytes.org/pro/

 

This PRO version will run in real-time and give you good protection. Further, you can install this trial version many times during the 30-day time period without any problems. You can then just run it as an on-demand scanner when you get sorted out.

Superuser

Re: can't re-install trial after one day of use

thank you for your friendly help again :)

I use NAV 2014 and windows fwall, plus weekly scans with Malwarebytes free. As I am a careful internet users I don't think I'm in danger, just wanted to try something less conventionnal than NAV or gasworks likeKaspersky and their kins.

 

Senior Advisor

Re: can't re-install trial after one day of use

I would make sure that you use the NAV specific uninstaller before trying to install FS IS (beta) again;  http://community.f-secure.com/t5/Security/Removing-other-Antivirus/td-p/33593

Superuser

Re: can't re-install trial after one day of use

I've done it in the 1st place: uninstalled NAV, rebooted, ran Norton uninstall tool, rebooted, manually cleaned any Norton/Symantec traces in progrma files/directories, cleaned registry by hand then with ccleaner. Can't clean more: my system really shines !

Superuser

Re: can't re-install trial after one day of use

I'm not sure that we talk about one case, but in my experience - I will able to install F-Secure IS trial-version more than one time;

 

Of course, not in real-time (but I not try did that) for multi-devices; It's mean if that trial-version for one device - I can to install it and if something goes wrong - uninstall (include - F-Secure Uninstall Tool used) and install it again. All work in that steps.

 

What about "how many days left of 30-days" - not really remember. But possible it's can be differently.

 

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Here trouble - that F-Secure was not uninstalled, but system reinstalled. Maybe it's create situation, where F-Secure IS still active-status;

And, of course, probably F-Secure Support can to help with some kind of "refresh" subscription  or "reset" it;

 

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And also F-Secure it's not one, who give trial with strong-settings. Most of another companies... simply create totally "one install" for trial in any variants. But not of all have "online-installer", which can be not always good.

Superuser

Re: can't re-install trial after one day of use

thank you

I'm sure it's uninstalled and not running, as said above  there's not even a trace in registration base