Windows 7 Action Centre Reports F-Secure is Turned Off

Scholar

Windows 7 Action Centre Reports F-Secure is Turned Off

I have F-Secure Internet Security 2014 installed on a Windows 7 64bit laptop and all has been fine, but recently Windows has started warning me that F-Secure is turned off, but when I check F-Secure it says it is active and up-to-date?

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Accepted Solutions
Superuser

Re: Windows 7 Action Centre Reports F-Secure is Turned Off

Do you have any other security software installed on the machine? If so, I'd suggest removing it, if it's not certified as compatible, such as Malwarebytes. If not, I'd suggest reinstalling F-Secure, and see if that helps.

The next step would be a support ticket to F-Secure, attaching an FSDIAG, so they might be able to see what's going on.

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12 REPLIES 12
Superuser

Re: Windows 7 Action Centre Reports F-Secure is Turned Off

Does the warning go away after a short while, and is F-Secure displayed as active in Windows Action Centre? I've had that at times when F-Secure is updating, but it usually disappears within a few seconds to a minute.

It might also be worth checking that all your F-Secure updates are installed, by right clicking the FS icon > Common Settings (I think!), and also check that no Windows Updates are pending.
Superuser

Re: Windows 7 Action Centre Reports F-Secure is Turned Off

Hello,

 

Also if with installation all OK, does it's happened always after start (and without missing) ?! or just during using laptop in some moments?

 

It's can be related with any CPU-overload/memory or other;

 

Maybe if you use something like Google Chrome - can be like one of reason - if it's possible... that take CPU/Memory a lot, more... than need. Maybe some other processes take same situation and "using processor" with overload.

 

F-Secure will be says "something wrong" if it's stay some time. But if Windows not hidden alert about hours (or more than ten minutes) - probably F-Secure must alerted too.

Scholar

Re: Windows 7 Action Centre Reports F-Secure is Turned Off

Hi,

 

Thanks for your reply.

 

No when the warning appears it then remains for the duration.

 

And yes, F-Secure says it is fully up-to-date.

 

Mike

Superuser

Re: Windows 7 Action Centre Reports F-Secure is Turned Off

Do you have any other security software installed on the machine? If so, I'd suggest removing it, if it's not certified as compatible, such as Malwarebytes. If not, I'd suggest reinstalling F-Secure, and see if that helps.

The next step would be a support ticket to F-Secure, attaching an FSDIAG, so they might be able to see what's going on.

View solution in original post

Superuser

Re: Windows 7 Action Centre Reports F-Secure is Turned Off

can u trace it happenning after a Windows 7 update ? after some registry cleanr tool action ?

Advocate

Re: Windows 7 Action Centre Reports F-Secure is Turned Off

Verify the icons in Computer Security:

CS.png

 

Possible icons and descriptions are:

CSstatus.png

 

Also verify that the date & time is correct. If your computer's date & time is incorrect the F-Secure product might not recognise new updates.

Scholar

Re: Windows 7 Action Centre Reports F-Secure is Turned Off

Thank you for your replies, I think Simon cracked it!

 

The Computer Security icons always were the green tick so I thought that F-Secure was active and up-to-date. But I did also have malwarebytes installed, and since uninstalling malwarebytes I have not had any warnings from Windows Action Centre.

 

With hindsight, it might just have been that malwarebytes was reporting that it was out-of-date!?

 

Anyway, thanks again.

 

Mike

Superuser

Re: Windows 7 Action Centre Reports F-Secure is Turned Off

Funnily enough, Malwarebytes is one of the few other anti-malware products that is compatible with F-Secure!  I think the wording in my original post may have been slightly unclear - when I said "such as Malwarebytes", I meant that it is compatible, not that it isn't. Sorry for any confusion.   red-face.gif

 

It's quite possible that it was MWB flagging as out of date, especially if you have the latest version, as I seem to be having problems getting mine to auto update, and frequently have to check for updates manually.  Smiley Sad

Advocate

Re: Windows 7 Action Centre Reports F-Secure is Turned Off

I have no problem at all with MBAM (version 2.01) updates.

 

Set automatic updates to every hour, and nofitication if out-of-date for more than X days. It's all configurable :)

 

http://www.malwarebytes.org/support/guides/mbam/