Update failed - manual database update failed too
Hi all,
I'm at a loss, what to do, since there is no e-mail support, I have to ask here.
My F-secure SAFE failed to update ultralight updater, and since then no update has succeeded. I tried to update manually from F-secure tools, but no success, the download stalled at 92%.
I also tried to download a manual database updater, but the file decompressing stalled everytime.
So, any clue, how I could update those antivirus databases? I have win10, with defender turned OFF, so that's not the issue.
Thanks, MJ
Comments
-
Hello,
Sorry for my reply. I'm also only F-Secure user (their home solutions);
F-Secure Support Channels for Home Users (on current time) indeed only by phone/chat:
https://www.f-secure.com/en/web/home_global/contact-support
I able to think that when chat is available -> it can be an option to try contact them. Because they able to provide certified help and investigation;
My own unofficial suggestions:
--> That maybe you able try to restart system and then check situation some minutes (hours);
"Ultralight Updater Update" probably about main core changes (basically as string says 'Updater'-core); So -> not likely that only as "antivirus databases";
--> Probably required proper investigation (by creating fsdiag and transfer it to Support), but as potential try -> does reinstallation (uninstall and then install F-Secure SAFE) can be an option?
--> Maybe you able open the "Common settings" (by rightclick F-Secure tray-picture -> "Open common settings" under menu); And check the "View log file" about any strings with "Ultralight Updater"-state (does there any words or re-tries to install it);
but maybe something wrong with system-design (?! does there was any changes recently?); And about "92%"-stuck -> does your local drive with enough space (?!);
Thanks!
