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Outlook problem after install

Scholar

Outlook problem after install

I installed the Charter security suite on a Windows XP machine and it works fine but I get an "operation failed" message intermittently when opening Outlook.  It happens about half the time.  When Outlook opens successfully it works fine.  The version I installed is Charter Security Suite 9.01 build 105.  I tried restoring the system and then reinstalling but the same thing is happening.  I also tried turning off email filtering in F-secure but that did not help.

Any Ideas?

3 REPLIES 3
Superuser

Re: Outlook problem after install

Hi,

 

in outlook you can increase the timeout that the client waits for the server to finish the download. The default is only 60sec and that is too short.

 

HTH

Matthias
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perComp is a Platinum Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de

Scholar

Re: Outlook problem after install

Thanks for the reply, but I do not think the email download was timing out.  When I got the "operation failed" message it happened immediately when trying to open Outlook.

I DID get the problem fixed however.

I deleted an f-secure add-in from the registry.  I believe it had something to do with spam detection.

Outlook opens correctly all the time now!

Thanks again,

Joe

Superuser

Re: Outlook problem after install

Hi,

 

such problem is not generally know.

 

Please open a regular support case and provide FSDIAG, exact version number of outlook as well as a list of other plugins you use.

 

BR

 

Matthias
----------
perComp is a Platinum Partner of F-Secure since 1994. Any advice or help given by me in this forum is voluntarily and to my best knowledge based on working with the products since 1997. Direct contact for customers please check our homepage http://www.percomp.de