I forgot my security code F-Secure ANTI-THEFT.

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I forgot my security code F-Secure ANTI-THEFT.

Hey.

 

I have a Nokia 808 over two years. The problem is that I want to change the sim card, and I can not because the F-Secure asks for a security code. I do not remember the security code, so how to recover this code?  You can send a text message to the smartphone of the content # UNLOCK # to unlock it, but how?  Smartphone should send the unlock instructions for a trusted number, but they do not come to  my old phone number. 

So how do I retrieve the security code so that I could call the new number?

Or is it a universal code to unlock the F-Secure?

Please help me. :)

Greetings to all.

wyspian1 from Polish.

11 REPLIES 11
F-Secure Product Expert
F-Secure Product Expert

Re: I forgot my security code F-Secure ANTI-THEFT.

Hello @wyspian1 ,

 

No there is no universal unlock code for our product.

 

Unfortunately Mobile Security for Symbian has reached its end of life on December 31, 2014 (see this article).

 

You can try to follow the instructions provided as solution on this thread.



Best Regards

-Ben

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Regular Member

Re: I forgot my security code F-Secure ANTI-THEFT.

You mean you will not help anyone who has Anti_theft anymore? So if I made the mistake of setting up Anti-Theft WITHOUT a secure number, I will simply lose all my data as soon as I change the SIM card to another one?

F-Secure Product Expert
F-Secure Product Expert

Re: I forgot my security code F-Secure ANTI-THEFT.

Hello Hönö,

 

Note that my response above concerned only Symbian OS. For supported platforms, please follow this article.



Best Regards

-Ben

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Regular Member

Re: I forgot my security code F-Secure ANTI-THEFT.

My phone is a Symbian phone. So I will lose my data?

Highlighted
F-Secure Product Expert
F-Secure Product Expert

Re: I forgot my security code F-Secure ANTI-THEFT.

If you change the SIM card, you can use the security code to unlock the phone.

You just need to be sure to remember it if you use Anti-theft on Symbian (unsupported platform).

 

 



Best Regards

-Ben

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Regular Member

Re: I forgot my security code F-Secure ANTI-THEFT.

OK, I forgot to repeat what the original poster said: I have Symbian and I have forgotten the security code and I never set a secure number. But do you really think I would be asking these questions if I still had my security code?

 

Is there any way to get out of this deadlock?

F-Secure Product Expert
F-Secure Product Expert

Re: I forgot my security code F-Secure ANTI-THEFT.

I am sorry to say but in this case a reset would unfortunately be the way to get your phone unlock.



Best Regards

-Ben

_________________________________

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Regular Member

Re: I forgot my security code F-Secure ANTI-THEFT.

Ahh, still I forgot one important detail: my phone is no tlocked. So I have installed Anti-Theft, set it up without a secure number, then forgotten the security code, but I am still using my phone, it hasn't gotten locked yet. Is there any chance to get rid of AntiTheft without losing all other data in this case?

F-Secure Product Expert
F-Secure Product Expert

Re: I forgot my security code F-Secure ANTI-THEFT.

If your phone is not locked,  make sure to have your data backed-up at all time.

 

Unfortunately to uninstall the product, the Anti-Theft security code is needed(see this article).



Best Regards

-Ben

_________________________________

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