Your topic is under "Business Security"-forum - but probably your experience is about Home solution.
Good to contact their official F-Secure Support Channel (chat as example):
For assistance and proper advice.
Otherwise - possible to doublecheck any policies like "thirty days money back" (and who should proceed it - F-Secure or Place where you purchased it).
Sorry for my reply - I am only an F-Secure user (their home solutions).
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