False Positive Detection of URL and Executable-Not Fixed

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Scholar

False Positive Detection of URL and Executable-Not Fixed

Hi,

 

Our Website URL and Main executable is wrongly flagged as malicious.

 

I have used your online portal for submitting the false postive detection and mailed to the appropriate email address.No response.one of our mutual customer is experiencing an issue.Please fix this problem soon.

 

I will PM the link to the apprpriate member.Please help get this issue resolved ASAP.

 

Thanks 

 

 

2 REPLIES 2
Superuser

Re: False Positive Detection of URL and Executable-Not Fixed

Hello,

 

> No response

 

The F-SAS online samples webportal gives a response in e-mail, but only if you log in there (register a username). Otherwise any fixing is done silently.

 

It is also worth checking at Virustotal.com for the big picture, because sometimes more than one antivirus brand will alert on a given URL or file and you may have to contact other vendors, too.

 

Best Regards: Tamas Feher.

Scholar

Re: False Positive Detection of URL and Executable-Not Fixed

The results are clean in Virust total.The executable is not flagged under normal scan but under deepscan.

Is there any moderator i can ping to help this case sorted out fast.