I'm now thinking that I didn't use the link correctly yesterday - because the instructions turn out to be woefully vague and misleading. Today the scanner of choice was ESET so I decided to try again. At first I had the same experience as with F-Secure. I would download the scanner but it wouldn't open. then I noticed that the initial linkage/instruction screen was showing a rotating cursor so I just let that run and sure enough it was actually already scanning and cleaning and eventually said it had found nothing amiss and I was able to get back onto FB with now problem. So now I'm thinking I didn't let F-Secure run long enough. So I believe the link was genunie horribly misguided and wrong in how FB went about it. And I find it appalling that in this day and age a on-line service has absolutely zero way to contact them for help. So even though this has been resolved I am going to follow Phil's suggestion and report them through the BBB. There is/was still no way to determine if this was actually legitimate or not. My research seems to suggest that it was but it is not conclusive. Without a contact pathway there is no way to find out.corrections: "with no problem"..."link was genuine but horribly misguided...
Exactly like another poster, when I attempt to log-in to Facebook, I get a message that my computer may have Malware that is affecting my computer and I'm unable to log in. The first time it brought up an option for a couple of links for Facebook malware scanners. I clicked on F-Secure Online Scanner. When I attempted to download it, nothing ever happened even though I let it run for several hours. I discontinued the download process and went directly to the F-Secure website where I successfully downloaded the scanner. After running the scan, it said that nothing harmful was found. I have changed my FB password and run numerous other scans on my computer. However, I still am unable to log in to Facebook and continue to get the message about the malware and to download F-Secure malware scanner. I tried to contact F-Secure support and FB support but there does not seem to be a way to talk to someone in person. I am not sure what to do at this point. Any advice will be much appreciated. grk
Be sure when you use the legitimate F-Secure you run the "Full computer scan" because the shorter scan will not find most serious bugs already on your system. The Full computer scan will take a few hours if you have much on your hard drive, so prepare to wait awhile. It sounds to me you likely have a bug. If you don't find it, you can download the Windows Safety Scanner, which is free, and it will also take hours but is very good and can run with other security software on your computer
your experience was exactly the same as mine. I wasn't successful until the available scanners on FB changed to ESET. Which as you can see from my earlier post worked fine when I let it run itself rather than clicking on the link. I have had no trouble with either my computer or FB since.
Adding something like Adguard to your security tools may not be a bad idea if your experiencing this kind of popup, it sounds like users are being baited using false alerts. (jmho)
Never click on things like this.
The problem is that you are signing in to FB and all of the sudden you are locked out and re-directed to a page with several options of different vendor's scans.
In my case I pressed F-Secure Online Scanner thinking that it was the most reputable of the options. The initial linkage/instruction screen was showing a rotating cursor so you don't know if it has started scanning.
After a while, I would think that it is not scanning and I would download the scanner but it wouldn't open. The initial linkage/instruction screen was still showing a rotating cursor so you don't know if it is downloading, having trouble downloading or actually processing.
A couple of random times the downloaded scanner opened and I was given the option to press RUN. Nothing changed or lets you know that it is actually running and scanning. All the while the initial linkage/instruction screen was still showing a rotating cursor.
The downloaded "FB's F-Secure scanner" icon does not look the same as the official F-Secure Online Scanner.
From that point forward you cannot reverse your decision and choose another vender's scan and you are still locked out of your FB account.
I spent the entire day cleaning, updating and doing full scans on my computer, including following your advice and running all possible F-Secure genuine scans www.malwarebytes.org. Each scan listed that nothing harmful was found. After each one, I would check if I could log into FB with another new password etc. I would be directed to limbo land, reminded that I had malware and redirected to the the initial linkage/instruction screen and the ongoing rotating cursor.
I followed your advice, let it run without clicking on the scan link or any link. Hours later out of the blue, a few words in the message above the rotating cursor changed to "You can now log on to FB". If I hadn't, by chance, been looking at the screen at that moment and saw the change of wording take place, I maybe wouldn't have re-read the notice for the twentieth time and discovered that there was a way out of "Jail".
It does seem dodgy. You have no way of knowing if this is legitimate and scanning or if this IS the malware. I was so close to taking a hammer to my screen. Your support, guidance and thoughtful communications helped tremendously. THANK YOU kindly.
Sorry for my reply.
How I remember... some (?) months ago.... there was articles about partnerships between F-Secure and Facebook.
It was description about Online Scanner.. as tool.
Such as... Facebook will be trigger pop-up about suspicious activities... and will be variants for users to scan their computers by Online Scanner by F-Secure (or another one company).
It was official news under F-Secure website, blogs and other. Potentially.. current pop-up can be valid.. just because?! If not.. maybe it's should be already visible for F-Secure as phishing malicious actions against their reputation.
Anyway.... potential reason for suspicious actions can be:
-> Plugins, addons or other? If Online Scanner does not detect something... probably it's not enough. Need to scan by full security solution and with full scan-process. If it's does not get something.. maybe there suspicious addons/plugins and other. Such as Facebook security check... with false-positive around.
-> A lot of leaks about credentials. And maybe it's just as "double check" for trigger "re-change password", which can be leaked by some of other sources or simply start be known for public (I remember something same about articles, where was words about "full check" for leaked accounts under social media and work about prevention steps for current accounts).
Sorry for my reply again.
This mirrors my experience exactly accept that I wasn't watching the screen long enough with F-Secure to see it resolve so assumed it hadn't. When I did the same thing when ESET was the provider listed it also did the original cursor continuing to rotate thing while my clicking on the link did nothing. But the original rotating cursor thing was scanning apparently and did resolve, it sounds as if much faster than the F-Secure Scanner did in your case.
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