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FSAV 2013 - Tryout

Supporter

FSAV 2013 - Tryout

Hello,

 

I'm currently trialing F-Secure Antivirus 2013 and I like it a lot, however I'm getting subscription pop-up alerts on my desktop at every startup, so here's my question: If I purchase a subscription now, will it be added to the remaining days of my current trial.. or should I wait until it runs out first before buying? Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions
Supporter

Re: FSAV 2013 - Tryout

Hi ElseH Smiley Happy

 

I have just received an email response from Mr. Yoon Kok Hoong, Techical Support Engineer:

 

Thank you for contacting F-Secure.

With regards to your enquiry, please kindly be informed that when you purchase a new F-Secure Anti-Virus 2013, the remaining days will be added to your current trial version if you add the new subscription key to the current trial version. And if you upgrade to F-Secure Internet Security, all you need to do is to enter the new subscription key and install the new components for F-Secure Internet Security on the current F-Secure Anti-Virus that is on your computer.

Please feel free to contact us again should you need further assistance.


I also asked them about upgrading my Antivirus to Internet Security, hence the second paragraph in his answer. I understand that this support community is new to the users and their members are not much familiarized with F-Secure products yet, the same with chat support which is practically unreachable at all times. Fortunately, email support was speedy and very helpful Smiley Very Happy

 

Thanks again, ElseH Smiley Happy

5 REPLIES 5
Supporter

Re: FSAV 2013 - Tryout

Anyone? Smiley Wink

F-Secure Employee

Re: FSAV 2013 - Tryout

Hi Macstorm!

 

I will ask my colleagues and I'll get back to you soon.

 

Cheers!
ElseH
F-Secure Community Manager

 

 

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Supporter

Re: FSAV 2013 - Tryout

Hi ElseH Smiley Happy

 

I have just received an email response from Mr. Yoon Kok Hoong, Techical Support Engineer:

 

Thank you for contacting F-Secure.

With regards to your enquiry, please kindly be informed that when you purchase a new F-Secure Anti-Virus 2013, the remaining days will be added to your current trial version if you add the new subscription key to the current trial version. And if you upgrade to F-Secure Internet Security, all you need to do is to enter the new subscription key and install the new components for F-Secure Internet Security on the current F-Secure Anti-Virus that is on your computer.

Please feel free to contact us again should you need further assistance.


I also asked them about upgrading my Antivirus to Internet Security, hence the second paragraph in his answer. I understand that this support community is new to the users and their members are not much familiarized with F-Secure products yet, the same with chat support which is practically unreachable at all times. Fortunately, email support was speedy and very helpful Smiley Very Happy

 

Thanks again, ElseH Smiley Happy

Highlighted
F-Secure Employee

Re: FSAV 2013 - Tryout

Hi!

Okay, I would have answered to you as well but good that you got an answer already! That is the most important thing :)

 

Thanks for the feedback about the different sources of help that we are using.

It is good to hear your opinion. The concept of a Community is not so clear to everyone but many companies are using it. I encourage you to use it as well. Here you can receive peer to peer help as well.

 

Regards

ElseH
F-Secure Community Manager

Has somebody helped you? Say thanks by giving kudos.
Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Supporter

Re: FSAV 2013 - Tryout

Hi ElseH Smiley Happy

 

I upgraded my AV-Trial to a full subscription of Internet Security and I couldn't be happier!

 

I find F-Secure to be one of the most light, stable and well-programmed security software available today.

 

Thanks to you and all the people working at F-Secure Smiley Happy