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F-secure account can't log in

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Scholar

F-secure account can't log in

Hello,

 

I just bought F-secure Total, I've seen the payment go trough and the email have been activated.

 

However when I try to log in I get an error page :

http://imgur.com/a/KxZ0G

 

Any of you have an idea on how to fix this ? 

 

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
Master of the Universe

Re: F-secure account can't log in

I guess it could be a browser issue.  Have you tried with a different browser?  I know it works in Internet Explorer and Firefox.  You could try going to the main F-Secure home page - here in the UK it's: https://www.f-secure.com/en_GB/welcome then navigate to My F-Secure from there.  Otherwise, I'm not sure what else to suggest, other than a Support Ticket.

4 REPLIES
Master of the Universe

Re: F-secure account can't log in

The usual SAFE login page is here:  https://mysafe.f-secure.com/portal/welcome

Scholar

Re: F-secure account can't log in

The same problems happens again when I try from this URL.

Master of the Universe

Re: F-secure account can't log in

I guess it could be a browser issue.  Have you tried with a different browser?  I know it works in Internet Explorer and Firefox.  You could try going to the main F-Secure home page - here in the UK it's: https://www.f-secure.com/en_GB/welcome then navigate to My F-Secure from there.  Otherwise, I'm not sure what else to suggest, other than a Support Ticket.

Novice

Re: F-secure account can't log in

I too could not connect to my.f-secure.com using Chrome. I had allowed all cookies for that site in Win10, opened the Win10 firewall to that site, and added that site as an exception in Chrome.

 

Seeing the message above, I used Firefox instead and was able to log in and extend my subscription.

 

But after that, Firefox could no longer log in:

 

"The connection to my.f-secure.com was interrupted while the page was loading.

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified."

 

Please advise.