F-Secure cant remove trojan virus!?

Scholar

F-Secure cant remove trojan virus!?

Problem.jpg

Problem 2.jpg

 

This just recently started and I dont know what to do...It wont stop popping up about it and only "Blocks" it but it keeps coming back. Went to the folder this was inside...the file was unaccesible. Please help!

6 REPLIES 6
F-Secure

Re: F-Secure cant remove trojan virus!?

Hi Jim21,

 

For starters, please go through the general removal instructions: http://www.f-secure.com/en/web/labs_global/general-removal-instructions, specifically the section to run a full scan:

1. open the Internet Security interface

2. click on Tasks

3. Click on Scan > Full computer scan

4. After the scan completes, click on "show report". Check for any remaining malware on your computer.

 

If you need assistance beyond these steps, please open a support request directly with our team. Kindly attach the scan report, and we can continue helping you: http://www.f-secure.com/en/web/home_global/support/contact/request

 

Hope this helps!

 

 

Regards,
Tack
F-Secure Customer Care
Supporter

Re: F-Secure cant remove trojan virus!?

You can try to close all programs and start then the scan. Maybe the file is in use.

Some programs open a file and then no other process can't open or delete it.

Champion

Re: F-Secure cant remove trojan virus!?

One other option would be you use rescue CD it will scan the drive no OS active.

Scholar

Re: F-Secure cant remove trojan virus!?

run a scan on safe mode!
Senior Advisor

Re: F-Secure cant remove trojan virus!?

There is no way to run scan in safe mode

Scholar

Re: F-Secure cant remove trojan virus!?

Check it under Task Manager for a possible programs that might be running with the virus. Then close it and scan your system again.