My F-Secure Safe 12 months subscription for three devices expired a week ago. I am planning to upgrade it to F-Secure Total 24 months subscription for five devices.
Anyhow when I try to buy F-Secure Total 24 month five device subscription, it tells me that the email address is already in use (I haven't logged in yet). When I log in it first tells me that my licenses have expired and when I proceed to renew and upgrade to F-Secure Total package, it forces me to buy only 12 months subscription, which relatively costs me 20€ extra + gives me the hassle of renewing the subscription again every year.
What's wrong? I know I could easily just create another email for new F-Secure account, but I am hoping I could use this current account since its already in use to protect my family members devices (which are vulnerable atm).
Loyal F-Secure customer speaking here :)
Sorry for my reply. I am only an F-Secure user.
It sounds like this may be a limitation for the wording "renewal". For example, if your "previous" (expired / existing) subscription was about one year -> then renewing it means "one year" (even if an upgrade was chosen).
When I log in it first tells me that my licenses have expired and when I proceed to renew and upgrade to F-Secure Total package
By the way, is it possible to start "SAFE" renewing process for two years? And if you choose this - then such count is reset after "upgrade to TOTAL" option?
Knowledgebase article has nothing about "one year / two years" ability during upgrade:
Thus, maybe good to contact their official Support Channels (for example, chat):
and ask about such ability; or even to request assistance.