Also getting "Your computer is not protected - (x) Security Cloud malfunction" on Mac (OS X 10.11.3). Running Cloud diagnostics gives in Safari: "Failed to open page. Safari can't open the page "localhost:49164/diag/dump/" because Safari can't connect to the server localhost.""
What should I try next?!
Gzus, great name - I feel the same!
Same problem and still no idea how to fix it - the suggested fixes lead to another problem with another suggested fix...as you say, Gzus!
Has anyone actually resolved this?
Hi and thank you for your message,
I would advice you to take contact directly to our phone- or chat-support, where we can investigate the issue more deeply.
same problem on my system (sierra 10.12.6).
cause: name resolution for host "localhost" did not work
resolution: adding "localhost" entry to /etc/hosts
diag and fixing steps:
1) tried cloud diagnostics (Alt+click on the menu bar F-Secure icon). result in browser window: "could not open..."
2) verified running process on local machine which listens on port 49155:
a) open terminal window
b) sudo lsof -n -i4TCP:49155 | grep LISTEN
result showed running process: OrspServi 129 daemon 13u IPv4 0x864f8122f194df4b 0t0 TCP 127.0.0.1:49155 (LISTEN) => OK
3) verified name resultion
a) ping localhost inside terminal windows
result: not found
4) checked hosts file
a) sudo cat /etc/hosts
result: no entry with ip 127.0.0.1 and name localhost
5) added entry to hosts file
a) sudo nano /etc/hosts
b) added line 127.0.0.1<space><tab>localhost<cr>
c) verified name resultion again with "ping localhost" => worked
=> cloud function was working again.
I got Security Cloud Malfunction problem that was slightly different.
I noticed that Security Cloud Diagnostics tried to open diagnostics page using HTTPS. OrspService was running OK but it just was not reachable.
I fixed my issue with the following steps:
1. I opened ~/Library/Cookies/HSTS.plist with xcode
2. I removed entry for localhost and saved the file
It should be OK also to delete ~/Library/Cookies/HSTS.plist file and restart if editing is not possible.