Expire date

Scholar

Expire date

i registered with F-secure safe  for 2 years till 31 juli 2018 for 5 devices. One IOS device shows the correct date. The second IOS device shows me a different Experation date. 31-7-2016. Till The end of this month. Why?  Can you change that? Or does it means that one device isn,t save anymore within 10 day's. Please Your reply.

1 ACCEPTED SOLUTION

Accepted Solutions
Scholar

Re: Expire date

Hi Simon,

 

thanks for Your swift response,

the expire date in the portal is the correct date.

adding the iPad multiple times via the portal did not do the job.

re installing the app and do everyhing step by step did the trick.

 

 It's Now proper installed and everyhing is working fine.

 

thanks again and topic can be closed.

 

ineke

4 REPLIES 4
Community Manager

Re: Expire date

Hi @Ineke,

 

I have moved your post to the right board as it was regarding SAFE expiry.

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Superuser

Re: Expire date

Did you install on both devices via your SAFE Portal?  When you log in, what does your expiry date state there?

Scholar

Re: Expire date

Hi Simon,

 

thanks for Your swift response,

the expire date in the portal is the correct date.

adding the iPad multiple times via the portal did not do the job.

re installing the app and do everyhing step by step did the trick.

 

 It's Now proper installed and everyhing is working fine.

 

thanks again and topic can be closed.

 

ineke

Highlighted
F-Secure

Re: Expire date

Ineke,

 

Good to hear that you got it solved.

 

Adding the iOS device on portal do not help to get right user on the app. Re-installing is needed as we do not have logout functionality available yet.

Juha Välimäki, Principal project manager
F-Secure Corporation