Does your app not work on Android's as I have an android phone?

Novice

Does your app not work on Android's as I have an android phone?

English United kingdom not USA and do you say that F-Secure does not work on Android phones? according to the booklet we received we are entitled to your app for one year which would be now about 10months now if we can get it on my Android phone!?!???

2 REPLIES 2
Superuser

Re: Does your app not work on Android's as I have an android phone?

Hello,

 

Sorry for my reply. I'm only F-Secure user (their Home Solutions) and not an official F-Secure staff.

 

I able to think that maybe possible to clarify your query with certified places like:

direct Support Channels (chat/phone):

contacts:

https://www.f-secure.com/en/web/about_global/contact/offices


As unofficial help:

 

Good to know:

-> does your situation about certain specific setting?  For example, F-Secure solutions provided by ISP (or something like this)? And does it F-Secure SAFE or F-Secure Mobile Security (or something else?)

 

-> what kind of booklet? And does it valid for F-Secure or for 'certain specific setting' only?

 

-> who created words that F-Secure does not work on Android phones? Does it website, booklet, page, support or PlayStore?

 

There is Knowledgebase article about supported platforms (where Android listed as ""Android 4.1 or later with 70MB of free disk space""):

https://community.f-secure.com/t5/F-Secure-SAFE/What-are-the-system-requirements/ta-p/77885

 

There is online documentation for F-Secure solutions (as potential guide):
https://help.f-secure.com/index.html

 

Thanks!

Highlighted
Superuser

Re: Does your app not work on Android's as I have an android phone?

Hi @Thefly

Is this some kind of misunderstanding?
On principle you can use certain F-Secures apps on Android-smartphones. As @Ukko mentioned.
Android is very popular operating system nowadays within phones.
What is your phone's model and producer?
Is it older or just new?
Is it special?

With greetings
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