Cannot uninstall Mobile Security on Android 4.3

Aspirant

Cannot uninstall Mobile Security on Android 4.3

It seem I can't remove Mobile Security v8 from Samsung Galaxy S3 running Android 4.3.  Steps i have taken below have failed:

 

1) Install v9 on top of it, its tell that there is older verson detected , please remove it first before using it.

2) On GUI, click on uninstall but nothing happen. The screen just disappear. Nothing happen afterwards

3) Tried to stop the process and force uninstall it 

4) Use third apps to remove it 

 

If i can get the v8 installer in apk, i will try to install it and remove it.  Please let me know if there any way to remove it. Hard

Reset the phone is not an option.

 

Phone : Samsung Galaxy S3 GT-I9300

Android : Android 4.3

1 ACCEPTED SOLUTION

Accepted Solutions
Aspirant

Re: Cannot uninstall Mobile Security on Android 4.3

Tried it already but it doesn't work. I managed to get the version 8 installer through online and able to install and remove the app without your support team help..

 

Tags (1)
8 REPLIES 8
Aspirant

Re: Cannot uninstall Mobile Security on Android 4.3

Any update on this issue ?????

Supporter

Re: Cannot uninstall Mobile Security on Android 4.3

Hi

You can try this.

Settings -> safety -> device administrators and uncheck F-Secure then you go to apps and try uninstall it again.

Aspirant

Re: Cannot uninstall Mobile Security on Android 4.3

Tried it already but it doesn't work. I managed to get the version 8 installer through online and able to install and remove the app without your support team help..

 

Tags (1)
Former F-Secure Employee

Re: Cannot uninstall Mobile Security on Android 4.3

Hello

 

Just to check with you. Were you able to remove Mobile security v8?

 

Br

 

Emil

Aspirant

Re: Cannot uninstall Mobile Security on Android 4.3

Yes.. 

Former F-Secure Employee

Re: Cannot uninstall Mobile Security on Android 4.3

Okey, good. 

 

 

Br

 

Emil

Patron

Re: Cannot uninstall Mobile Security on Android 4.3

Just wondering if you did according to
http://community.f-secure.com/t5/Security-for-PC/I-am-unable-to-uninstall-the/ta-p/15776

That worked for me except that did not have to enter any code.

My subscription was expired.