Can't remember original login credentials when put 1st licence on from Virgin Media

Novice

Can't remember original login credentials when put 1st licence on from Virgin Media

Help!

 

I registered a couple of months back as had to reinstall security software and Virgin redirected me to F Secure, can't remember what login credentials I set up (was having a nightmare with PC at the time and didn't make a note)  now want to install on my other devices and am going round in circles.

I have a couple of email addresses that I use and none of these are recognised when I try to do a password reset, probably doesn't help as I can't remember the login.

On the device that I have it running on I have got my subscription key and account ID but can't find anywhere on the site where I can use my account ID to try and resolve this issue.  Want to get this sorted soon as the current security software is soon to be unsupported.  There doesn't seem to be any way of recovering this information from the PC that is running the F secure software.

Please help!

4 REPLIES 4
Advocate

Re: Can't remember original login credentials when put 1st licence on from Virgin Media

If you already tried password reset for F-Secure SAFE, try signing in with a Facebook account if you have one (if you're able to see the Facebook Login button below the ordinary Login button) I don't know if and how that works though.

 

Or contact F-Secure support and supply any identification data you can:

Support Request

Call Support

Online Chat

geo
Novice

Re: Can't remember original login credentials when put 1st licence on from Virgin Media

Can't remember my orginal log in name

Superuser

Re: Can't remember original login credentials when put 1st licence on from Virgin Media

In that case, you will have to Contact Support.

Superuser

Re: Can't remember original login credentials when put 1st licence on from Virgin Media

I have unmarked two of these posts, as they were incorrectly marked as solutions.