Anti-virus protection

Scholar

Anti-virus protection

I get a message when starting up that I have a security problem and it turns out that the anti-virus protection is inactivated. When clicking the 'activate' button, I get the question whether I trust the programme and want to run it, which I have answered positively to but then nothing happens. Why does it not get activated? What should I do?

5 REPLIES 5
hms
Scholar

Re: Anti-virus protection

I have the same problem. My PC indicates F-secure Virus protection is turned off, and when I go to restart it's not possible -> require restart of computer. Antivirus still does not start after reboot. LIcense is just renwed, and should be valid until 2015.

 

It's happened twice in the past year that Anti-Virus turns itself off/is turned off by something. But this is a first that I cannot turn it back on.

 

Also had an indication i my systems tray that Windows defender had been turned on but that I was able to refersh and update/run.

F-Secure Product Expert
F-Secure Product Expert

Re: Anti-virus protection

Hello Hms, Stina,

 

 

Could you precise the versions you are using when the problem appears?

Did you try disabling Windows defender before trying to turn our Anti-virus on again?

 

Thank you

 



Best Regards

-Ben

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hms
Scholar

Re: Anti-virus protection

>>Did you try disabling Windows defender before trying to turn our Anti-virus on again?

 No, AFAIK Windows defender did not bother operations of Anti-Virus before on my computer.

 

 

F-Secure 1.77 build 243


CCF CUIF 10.01 build 36037
CCF DAAS2 1.10 build 306
CCF Automatic Update Agent 1.05 build 1052
CCF Upstream 2.00 build 113
CCF Diagnostics 8.00 build 18212
CCF Scanning 1.23 build 124.8831
CCF Network 1.02 build 128
CCF Reputation 1.0 build 25.1877

I did run the support app and now have a file fsdiag.zip on my Desktop but don't know what to do with it or where to send it.
 

F-Secure Product Expert
F-Secure Product Expert

Re: Anti-virus protection

Hello Hms,

 

Please provide the fsdiag to our support team through the following form.

 

You can refer to this thread when opening the ticket.

 

Thank you.



Best Regards

-Ben

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Scholar

Re: Anti-virus protection

Hello Ben,

 

I have filled out the form re versions etc and the content of my question. I hope this helps.

 

Kerstin