Anti-virus malfunction

Novice

Anti-virus malfunction

I started getting malfunctions a week ago, I kinda didn't bother about it, but I did today, and I rebooted as it wanted me to, didn't help, even shut my computer down and started it again, didn't help. So I tried to uninstall, and supposedly it went fine, but when I went to install it again, it said the previous installation required a reboot still. I restarted it, and it kept giving me that message, I tried the uninstall tool on this forum and then restart but it keeps giving me this message, I restored my computer to yesterday, not that it fixed anything, but it keeps giving me random pop ups for a restart, but on the list with "Applications:" it's empty, maybe my windows is broken and doesn't actually restart proberly? Idk I googled on the issue I have but nothing, so I hope you guys can help me.

 

Windows 8.1 pro 64 bit

4 REPLIES 4
Superuser

Re: Anti-virus malfunction

Just to clarify, is it F-Secure that keeps prompting for a restart?  Would it be possible to post a screenshot of the pop up?

 

Someone more technical then me might have further advice, but my initial suggestion would be to try the F-Secure Uninstallation Tool in Safe Mode, and see if that removes the previous installation fully.  If you have trouble getting into Safe Mode, this might help:

 

http://www.7tutorials.com/5-ways-boot-safe-mode-windows-8-windows-81

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F-Secure Product Expert
F-Secure Product Expert

Re: Anti-virus malfunction

Hello Techowl,

 

Could you confirm the exact version and product your trying to reinstall?

Could you also provide a screenshot of the pop-up you see?



Best Regards

-Ben

_________________________________

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Advocate

Re: Anti-virus malfunction

Here's troubleshooting steps for malfunctioning program:

 

http://community.f-secure.com/t5/Security-for-PC/Internet-Security-installation/ta-p/52299

F-Secure

Re: Anti-virus malfunction

Hey techowl!  Any update?  Just wanted to make sure this has been solved!

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