お客様のバンキング保護セッションが銀行からログアウトした際に自動的に終了しない場合

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お客様のバンキング保護セッションが銀行からログアウトした際に自動的に終了しない場合 - F-Secure Community

この記事を英語で表示する

症状

オンラインバンクからログアウトしてもバンキング保護が終了せず、他の Web サイトへのアクセスができなくなる場合があり、そのとき、通知バナーがコンピュータ画面の上部に表示されたままになります。

診断

通常、バンキング保護がお客様のバンキング Web サイトが安全に使用できると判断する場合、コンピュータ画面の上部にバンキング保護が実行され、https で保護されたオンラインバンキングウェブサイトに移ることを示すバナーが表示されます。

オンラインバンキングセッションからログアウトする際、コンピュータ画面上部の通知も自動的に終了するはずです。自動的に終了しない場合、次のようにお知らせください:

解決方法

新しいブラウザタブを開き:
1. オンライン銀行にログインします。
2. オンライン銀行からログアウトします。
3. ログアウトページの Web アドレス (URL) をコピーします。
[サンプル提出] の Web フォームより、チケットを作成します。
1. コピーした Web アドレス (URL) を [サンプル URL] のテキストボックスにコピーします。
2. 「このサンプルについて、さらに詳細な情報を提供し、その分析結果を知りたい」にチェックをつけた上でお問い合わせフォームを送信してください。
3. URL の種類の下にある「バンキング保護に関連した問題」を選択します。
4. 問題の種類の下にある「ログアウト後もバンキングセッションが終了しない」を選択します。
5. [件名] フィールドに Banking logout URL を入力します。
6. 必用に応じて、[説明 (Description] テキストボックスの下に情報を入力します。
7. CAPTCHA を入力し、[URL サンプルを提出する] をクリックします。
バンキング保護を終了するには、通知バナーの [終了する] をクリックします。

Web サイトのアドレス (URL) は当社のデータベースに追加され、サービスの向上に役立たれます。