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Old expiry date showing on my Mac after renewing my F-Secure SAFE subscription
Old expiry date showing on my Mac after renewing my F-Secure SAFE subscription Symptoms I have renewed my F-Secure SAFE subscription but the product still shows the old expiry date. Diagnosis Once you have renewed your subscription, there is no further action required by you. The product on your device gets updated…
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If your Banking Protection session does not automatically close on bank logout
If your Banking Protection session does not automatically close on bank logout Symptoms This article applies to Windows computers only. In some cases, Banking Protection does not close automatically when you log out of your online bank, and it may block access to other websites. Diagnosis Normally when Banking Protection…
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Viruses were found but were not automatically cleaned. What can I do?
Viruses were found but were not automatically cleaned. What can I do? Symptoms The F-Secure security product reports an infection and states that it cannot automatically remove the infected files. Instead you will be asked to remove the files manually. In addition, in some cases the reported files cannot be found…
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How to enable the system extension from F-Secure on your Mac computer
How to enable the system extension from F-Secure on your Mac computer Real-time scanning protects your computer by scanning all files when they are accessed and by blocking access to those files that contain malware. When you are installing F-Secure SAFE on your Mac computer, the software needs to make changes to your…
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How can I allow other websites during the online banking session?
How can I allow other websites during the online banking session? When Banking protection is activated, you may see a prompt that tells you that a website that you want to visit is blocked to protect your transactions. * On the Banking protection is active block page, click Allow web site to gain access to the page…
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How can I check which version of the Mac operating system my computer is running?
How can I check which version of the Mac operating system my computer is running? Knowing the Mac operating system version can help you determine whether your Mac computer is up to date or meets the system requirements of your F-Secure product. * Go to the Apple menu on the top-left corner of the screen. * Select About…
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How to prevent Huawei Ultra Power Saving mode from switching off the security app
How to prevent Huawei Ultra Power Saving mode from switching off the security app This article applies only to users having a Huawei phone. This article describes how to prevent a Huawei phone from shutting down your security app and the set up Family Rules when Ultra Power Saving mode is turned on. This concerns…
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How do I change the product language on my PC?
How do I change the product language on my PC? The product automatically detects the pre-selected language used by the computer and sets the product to use the same language. During installation, you can select your preferred language from the dropdown menu in the top left part of the product setup page. If you later on…
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How do I allow an application to access my computer through the firewall?
How do I allow an application to access my computer through the firewall? The F-Secure security product uses Windows Defender Firewall to protect your computer. When the firewall is turned on, it restricts access to and from your computer. Some applications may require that you allow them through the firewall to work…
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How to switch account type and take Family Rules into use on macOS
How to switch account type and take Family Rules into use on macOS This article applies to SAFE for macOS from the 17.5 release. To set up and use the full set of Family Rules settings (devise use limits, bedtime, and content filtering), a child profile cannot have administrative rights. Content filtering works with an…
