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F-Secure SAFE on iOS is missing / crashed / malfunctioned
Issue: F-Secure SAFE on iPad has crashed, not opening or missing. Resolution: Try to restart the iPad as that could help. Please see some suggestions from the Apple Support pages. If the above does not help remove and reinstall F-Secure SAFE on iPad. * Tap and hold on the F-Secure SAFE icon till the icon wiggles * Then tap…
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I cannot install F-Secure Internet Security (old SAFE) on macOS version 10.14 (Mojave) or older
Issue: I cannot install F-Secure Internet Security (old SAFE ) on macOS version 10.14 (Mojave) or older. Why is that? Resolution: MacOS version 10.14 (Mojave) or older is no longer supported by F-Secure Internet Security (old SAFE). Please consider upgrading the macOS system or changing the device itself if it's too old to…
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I stopped receiving the renewal reminder email for my F-Secure SAFE or Internet Security subscription
Issue: I stopped receiving the renewal reminder email for my F-Secure SAFE or Internet Security subscription. Resolution: If you have made sure that the renewal reminder email has not been sent to your spam or trash email folder, you can contact our customer service to receive further help. Be aware that you will receive…
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How many F-Secure SAFE licenses do I need If I have a dual-boot computer with two Windows or MacOS operating systems?
Issue: How many F-Secure SAFE licenses do I need If I have a dual-boot computer with two Windows or MacOS operating systems? Does each Operating System require its own license? Resolution: When you have a computer with more than one operating system, you require one license per operating system. So if you have dual-boot,…
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How many devices can I install F-Secure SAFE on?
Issue: How many devices can I install F-Secure SAFE on? Resolution: The maximum amount of F-Secure SAFE licenses that can be attached on a My F-Secure account is 25. The amount of licenses on your My F-Secure account depends on your subscription. You can see the total number of licenses and the number of remaining licenses…
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All settings are saved only when I confirm my administrator rights, why?
Issue: All settings are saved only when I confirm my administrator rights, why? As soon as I click on Modify settings, confirm my administrator rights, close the windows with settings and open it again the features are not active. Resolution: The view you see after opening settings is as designed. At first, there will be…
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Can I transfer my saved bookmarks on Safe browser from my old phone to new phone ?
Issue: I would like to transfer all my bookmarks on my Safe Browser from my old phone to the new one, is there any option for this? Resolution: As for now the functionality in Safe Browser is not available yet. Article no: 000024018
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F-Secure Internet Security for Windows malfunctioned: the application crashed, the icon is missing or the PC is not protected
Issue: F-Secure Internet Security has malfunctioned, the icon is missing, or the application crashed suddenly. Resolution: F-Secure Internet Security may have experienced a malfunction. Uninstalling and reinstalling the product may help rectify the issue. STEP A: Uninstall F-Secure using Uninstallation Tool Note: Please be…
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When entering subscription code into F-Secure Internet Security or Anti-Virus, I receive a notification saying ''All licenses are in use''
Issue: When entering subscription code into F-Secure Internet Security or Anti-Virus, I receive a notification saying All licenses are in use Resolution: When you activate your F-Secure Internet Security or Anti-virus license on another computer and receive a message All licences are in use, it means that you have used all…
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Why is the Continue button missing when I try to configure protection for myself in F-Secure SAFE for Android?
Issue: I try to configure F-Secure SAFE for me but there is only an option to install this for a child profile instead. My name is shown half in the section and there is no way to continue on that page. When installing SAFE on my Android device, there is no Continue button, it says that I'm installing for myself, and then…
