SENSE app on Android do not get device status

Earthcore
Earthcore Posts: 8 Explorer
in F-Secure Sense

The Android app do not get any information on on-line devices from router, i.e. showing all "Currently not connected to SENSE" "Showing cached data" and last seen 4 days old. The app  overview however  shows 'Everything is OK" and the blue dot. Number of on-line protected devices is OK, i.e connection to router established from the app. 

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Comments

  • Unknown
    Unknown
    Answer ✓

    Reboot phone and start the app and wait  5mins on the screen where it says showing cached data.

    If it doesn't work, then reboot sense router by unplugging power cable.

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  • Earthcore
    Earthcore Posts: 8 Explorer

    Rebooting by unplugging worked. I hope it was i temporary glitch and that I don't need to do this every second month.

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