Troubleshooting: Issues accessing websites
Browsing protection feature of SENSE protects users and devices from accessing URLs that are classified as unsafe in the F-Secure cloud.
Typical user visible behavior appears as follows:
- If the request is accessed through unencrypted protocols (http) SENSE redirects the user to a block page.
- If the connection request is made using TLS (https link), SENSE is unable to redirect the user to a block page. The address is still blocked however and appears "inaccessible". This is normal behavior.
- In both cases, user sees an event in the SENSE app event list that an address was blocked.
- Also the home screen of the app turns yellow. This status goes back to blue when the block events are inspected by the user.
Whitelisting through the SENSE application is being worked on and will be available as an update as soon as it is ready.
If you feel that a URL has been misclassified, you can report it to F-Secure through here and our analysts will take a look and fix any problems with the classifications: https://www.f-secure.com/en/web/labs_global/submit-a-sample