no pairing code displayed

Belamanth1Belamanth1 Posts: 21
in F-Secure SENSE Router

Well, I'm stuck on the very first step of the setup.

 

I plug my SENSE device, wait for the display to start pulsating, pressed the blue button, and now I am waiting for the four-digit code to appear on the display.

 

Tried restarting multiple times, also waited for approx 15 minutes... nothing. Only four pulsating squares on the display.

Like

Best Answer

  • Belamanth1Belamanth1 Posts: 21
    Accepted Answer

    Yes, I felt it.

     

    I resolved the issue by performing a reset. Switching it off and on again (the miracle solution for 98% of IT related problems) ws not enough this time.

    1Like

Answers

  • F6F6 Posts: 53

    Hi, do you feel the "click" when you press the button ? Just after, the display shoul show rotating little quare.

    Like
  • QillyQilly Posts: 12

    You need to start the Sense App on your Mobile Device.

     

    Once the App connects to the router, the router will display the code. Not before.

    1Like
  • Belamanth1Belamanth1 Posts: 21

    The App was connected, and said I was to continue AFTER the four digit code was displayed. I need the code to be able to pair the two, app and router.

     

    As I said, after I performed a reset, the router displayed a code after the pulsating four squares, ans I was able to connect.

    Like
  • QillyQilly Posts: 12

    Perfect!

    Like
This discussion has been closed.