no pairing code displayed

Well, I'm stuck on the very first step of the setup.
I plug my SENSE device, wait for the display to start pulsating, pressed the blue button, and now I am waiting for the four-digit code to appear on the display.
Tried restarting multiple times, also waited for approx 15 minutes... nothing. Only four pulsating squares on the display.
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Yes, I felt it.
I resolved the issue by performing a reset. Switching it off and on again (the miracle solution for 98% of IT related problems) ws not enough this time.
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The App was connected, and said I was to continue AFTER the four digit code was displayed. I need the code to be able to pair the two, app and router.
As I said, after I performed a reset, the router displayed a code after the pulsating four squares, ans I was able to connect.
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