Products & Services
If I pre-order Sense, and I move out of country before it ships, can sense be sent to my new home?
Could you please get in touch with our support by phone or chat so we can review your situation. In certains case, this might not be possible.
Just to add on to @Ben's reply, the device’s Wi-Fi must be configured in the factory according to the region it is intended for. Devices to be shipped to the US will be configured as per the US Wi-Fi regulations, EU addresses will get it with the Wi-Fi configured for the EU, etc. We are unable to ship devices to a country or region with the Wi-Fi not configured for the given country or region.