The Sense Routers randomly restarts for no reason.

ZCM

We have been using 2 sense routers in the house for over 3 years.

In the last three days, I noticed that the two Sense router reboots randomly throughout the day for no reason.

This happened on the days at different times.

I have already disconnected the two Sense Router from the power supply and reconnected it. But has not changed the behavior.

Is there any way to find out why this is? Because in the home office it's not exactly great when there is no internet at work.

Both Sense routers have the latest firmware from October installed.

Jaims

Hi @ZCM

Sincere apologies for this inconvenience.

It's strange for this to be happening on 2 routers unless the original power adapters are not in use or devices aren't placed in a well-ventilated areas. However, if this is not the case here, kindly perform a factory reset and see if that helps.

https://community.f-secure.com/sense-router-en/kb/articles/5331-how-do-i-perform-a-factory-reset-on-f-secure-sense-router

Do update us on the outcome.