Random restarts

Comments
-
Hi @Saimoni
This is rather strange to see F-Secure SENSE restarts on its own without an electrical surge causing it.
Would you be able to try to reset the SENSE router to factory settings as a means of troubleshooting the issue?
You may find the instructions in the below guide:
https://community.f-secure.com/t5/F-Secure-SENSE/How-do-I-perform-a-factory-reset/ta-p/94232Please be advised this would completely clear out any configuration you have for the network, and thus should permit to set up a new configuration.
Do let us know if this helps.
-
It mostly happens when I'm watching Netflix or Apple TV+. It's odd that the clock is set to 4 - 5 minutes forward after the restart and sets itself to correct time when connection is established.
I'll reset at some point. But is there any problems that might occur because I've set the Sense's WiFi as my WiFi is set with the Apple Airports, I just copied the name and the password from my Airport WiFi to Sense, but I made sure that 2.4 GHz and 5 GHz channels are set manually to not to conflict each other on each Airport and Sense?
-
-
Hi @Saimoni
Thank you for your response and sincere apologies for this issue with your F-Secure SENSE.
We suspect this is a hardware or firmware fault. Kindly check the firware version that is currently running on the SENSE app to be sure that you have the latest version which is 1.9.10.586.
-
Hi @Saimoni
Thanks for your swift responses.
I will contact you shortly so you could provide us with more details. We will be glad to assist you further on this and provide you with all the necessary technical supports required.
Kindly read through the F-Secure SENSE router warranty information just in case the router might need a replacement.