Issue:
I'm a sub-user on My F-Secure account and I cannot add voucher code/reseller code to the account. There is no place for it. There is no Renew now button either.
Resolution:
Only the main account user is able to renew My F-secure account.
Please ask your main account owner to add the code under Subscription > Enter a code. Also, the Renew Now button is visible exclusively for the main account owner, therefore only the main account owner can use it to renew the subscription.
If you want to have your own My F-Secure account, you can leave the group:
- Login to My F-Secure (http://www.my.f-secure.com)
- Click on your own profile (a white circle)
- Choose Settings
- Click Leave My F-Secure group
- Click Remove
Here's how to create your own My F-Secure account (to be its owner):
- Go to https://my.f-secure.com/register
- Enter your details
- Click Accept and create account
Then you can activate a purchase on your account.
Article no: 000006310
