Email address does not change permanently

Scholar

Email address does not change permanently

Hi,

 

I would like to change my email address in the settings of this community account. To do so, I go to "My Settings", select "Personal Profile" and "Email" and enter my new email address twice in the corresponding text boxes. Then I receive an "E-Mail Address Verification" email and after clicking on the link within this verification email the "Current email" changes to my new email address and everythings looks fine. So far so good.

 

But, when I logout and want login again, I cannot login with my new email address. Instead I have to login with my old email address and in the settings of this community account my old email address is again the "Current email".

 

Does anyone know how to change the email address permanently, not only for one session?

 

Thank you very much in advance.

 

Yours sincerely

Nothome

 

1 ACCEPTED SOLUTION

Accepted Solutions
F-Secure

Re: Email address does not change permanently

In case anyone else is looking to get the email address associated with your Community account changed, I discovered that unfortunately this is not currently possible.  This is a database/SSO limitation, and we don't have a way around it yet.

 

The workaround in this case would be:

  • create a new account with the new/correct address.
  • To continue using the previous username, send me a PM.  I can then change your username to the one you're using now, and make the pre-existing account inactive.
  • NOTE: your history and posts will not be reflected in the new account, unfortunately.  I can, however, apply your existing rank to your new account.

Hopefully we'll find a way to fix this, but for now, apologies for this!

 

// Chrissy

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3 REPLIES 3
Superuser

Re: Email address does not change permanently

I wasn't aware that you could even change it for one session.  As far as I know, this can only be done by the forum administrators, so you will need to send a PM to either @Ania or @Chrissy  to have it changed permanently. 

Highlighted
F-Secure

Re: Email address does not change permanently

Simon's correct; PM me the email address you'd like to use, and I'll get that changed for ya!

 

// Chrissy

Has somebody helped you? Give Kudos as a way to say "thanks!"
Has your issue been solved? Mark the post using the "Accept as Solution" button to let others know.
F-Secure

Re: Email address does not change permanently

In case anyone else is looking to get the email address associated with your Community account changed, I discovered that unfortunately this is not currently possible.  This is a database/SSO limitation, and we don't have a way around it yet.

 

The workaround in this case would be:

  • create a new account with the new/correct address.
  • To continue using the previous username, send me a PM.  I can then change your username to the one you're using now, and make the pre-existing account inactive.
  • NOTE: your history and posts will not be reflected in the new account, unfortunately.  I can, however, apply your existing rank to your new account.

Hopefully we'll find a way to fix this, but for now, apologies for this!

 

// Chrissy

Has somebody helped you? Give Kudos as a way to say "thanks!"
Has your issue been solved? Mark the post using the "Accept as Solution" button to let others know.