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Aspirant

no connection

Hallo !

 

Win 10, 64 Bit

No problem since 1 year with freedome perfect functioned

For 3 days no connection at all! To nowhere! It trys to connect but after some minutes no connection at all!

Looked every ting, every connectivity issue in forum and hep but no avail.

Can help any body at all?

Regards

Tan

1 ACCEPTED SOLUTION

Accepted Solutions
Aspirant

Re: no connection

Problem solved.

The DNS registry was corrupted.

Thank you for your time to read this.

6 REPLIES
Superuser

Re: no connection

Hello,

 

Sorry for my reply. I'm also only F-Secure user (their Home Solutions);

 

Probably most useful step is to contact direct F-Secure Support Channels (for proper investigation):
https://www.f-secure.com/en/web/home_global/contact-support

Most likely they able to provide certified help (as designed);


But just as my own unofficial suggestions:

 

-- does there any visible changes (?!) - installed something or updates? or certain action?

Or troubles comes randomly at all?

 

-- did you try reinstall Freedome (or Uninstall/Install else one time)?

 

-- does FreedomeVPNConnection (Freedome TAP driver) with proper settings indeed?

and just.. as... does Freedome inform about something else (like "license still valid?!") and "try to launch Freedome" switched to "break" or it just freeze?

 

Thanks!

Community Manager

Re: no connection

Hi Tan,

 

Can I have more information on this issue?

- Which location is used in Freedome currently?

- Have you tried using different locations and does it work?

- Do you have any other device and does this issue occur there as well?

- Is there any error message when there is no connection?

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.
Aspirant

Re: no connection

Hi Thank you for your kind explanations!

What are TAP drivers ?

I uninstalled and reinstalled. I have got the message that the licence is transferred only. It doesnt freeze. It just says after some minutes that the freedome is of and no connection yet.

I have uninstalled before ESED NOD32 antivirus only.

Hoping still for help thanking in advance.

Aspirant

Re: no connection

I tried several cities.

No connection.

Aspirant

Re: no connection

Problem solved.

The DNS registry was corrupted.

Thank you for your time to read this.

Community Manager

Re: no connection

Thanks for keeping us posted with your update, 111tan!

Has somebody helped you? Say thanks by giving likes. Has your issue been solved? Mark the post using "Accept As Solution" button to let others know.