Thanks for your post and again, sorry that SENSE didn’t work in your home setup. On that note, you mentioned that the issue was SENSE’s interoperability with a digital PBX in your home. Digital PBXs are unusual in consumers’ homes. Just checking, do you happen to have a home office by any chance?
We are asking this because SENSE was designed for consumers and not necessarily suitable for businesses.
>What I really want is FREEDOME VPN on SENSE to protect the whole house:
Good news is, now we offer TOTAL with SENSE. So all new customers can benefit from the connected home security with SENSE and award-winning VPN on the go with FREEDOME in one package.
Note, however that the VPN is not on the SENSE router as such, it’s on your mobile device.
That said, when you bought your SENSE device it was sold under the terms and conditions valid at the time of your purchase, which did not include an option to go for TOTAL. After you requested a refund, when you got your money back for your SENSE device, the protection service in SENSE was terminated.
We are unable to reactive the SENSE service for a device that was deactivated after a refund.
In order to help you further, could you please exactly explain your home setup? If you would like to, you could respond to me in a private message. For example, what VoIP device (exact make and model), where it's connected to and how (cable), what other devices are used for VoIP calls, etc.
Did you try to have double NAT in your setup?