Sense app ask for installing Sense on windows client with Sense installed

Supporter

Sense app ask for installing Sense on windows client with Sense installed

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This computer is protected with running Sense from the router

 

The only change in my environment is that I have due to the ios bug, done some reset of the router.

 

Bug?

 

Also as a funny thing, it does also advise me to install it on the Xbox...

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Former F-Secure Employee

Re: Sense app ask for installing Sense on windows client with Sense installed

The "action required" for security clients feature is shown one time when a new device is detected as windows or android, regardless if it has the security client or not. The notification goes away if you have looked at it once and return to the devices screen.

 

If you have a security client installed you can ignore it, otherwise it is a reminder that you should do it. I agree that the current implementation and messaging is not optimal and can cause this kind of confusion. We have some plans to enhance this logic.

 

The xbox one seems to get detected as "windows PC" and is erroneously shown this notification, we'll look into improving the device signature for that. Thanks for the report!

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5 REPLIES 5
FormerMember
Not applicable

Re: Sense app ask for installing Sense on windows with Sense

It noticies you that you can maximize the protection of the machine by installing the sense app on it.

The router alone does not protect all levels.

Supporter

Re: Sense app ask for installing Sense on windows with Sense


@FormerMember wrote:

It noticies you that you can maximize the protection of the machine by installing the sense app on it.

The router alone does not protect all levels.


But the Sense software is already installed on this Windows computer....

(as I wrote in the subject Smiley Wink. )

 

Its a running Windows 10 with software from http://sense.router/

FormerMember
Not applicable

Re: Sense app ask for installing Sense on windows with Sense

Ah, I think I have experienced that also but I think it was due new sense device and I needed to reinstall the app since it was using the old keycode.

Running fs uninstall tool on the computer in question and then reinstalling the app should fix that issue of yours.

Superuser

Re: Sense app ask for installing Sense on windows with Sense

Hello,

 

Sorry for my reply. I'm also able to add my own experience (not based on F-Secure SENSE, but based on other F-Secure solutions like SAFE). Where we able to be with "My F-Secure Account"-portal.

Such portal with information about installed applications and with status about it (like "All Good"; "Too long was offline -> maybe good to recheck that all OK with device"; and so on).

 

So my experience about:

-  'often' portal do show status as "too much offline time/unclear status" - but device/system worked just some hours before (or currently 'online'). Because F-Secure SENSE app for Windows based on F-Secure IS/SAFE (16.5 and later on 17 maybe) AND do not provide such portal (?!) -> I able to think that maybe F-Secure SENSE application receiving such status of device's installation with 'related design' (as with stable solutions). Maybe good if F-Secure SENSE team look into it more properly (does it indeed should be fixed by reinstallation; or there is some 'delays' with getting proper status of installation).

And as my potential suggestion -> if installation works good -> maybe possible to recheck 'does such notification under main F-Secure SENSE app will be with this status after hours/days' (and how many).

 

Thanks!  

Former F-Secure Employee

Re: Sense app ask for installing Sense on windows client with Sense installed

The "action required" for security clients feature is shown one time when a new device is detected as windows or android, regardless if it has the security client or not. The notification goes away if you have looked at it once and return to the devices screen.

 

If you have a security client installed you can ignore it, otherwise it is a reminder that you should do it. I agree that the current implementation and messaging is not optimal and can cause this kind of confusion. We have some plans to enhance this logic.

 

The xbox one seems to get detected as "windows PC" and is erroneously shown this notification, we'll look into improving the device signature for that. Thanks for the report!

View solution in original post