Scheduled scan/Not scanned files in report/over 3000 not scanned Java files.

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Regular Member

Scheduled scan/Not scanned files in report/over 3000 not scanned Java files.

Could someone enlighten me as to why F-Secure does not scan all the java files on a scheduled scan each week.Java is up to date with the latest version and so is F-Secure 2013 yet in the report it states "Not scanned....3600 files" and nearly all of them are java files.

1 ACCEPTED SOLUTION

Accepted Solutions
Regular Member

Re: Scheduled scan/Not scanned files in report/over 3000 not scanned Java files.

Thanks to Victor at f-secure support the issue is now solved, it was a compressed file inside another compressed file which needed to be opened and deleted.

6 REPLIES 6
F-Secure Product Expert
F-Secure Product Expert

Re: Scheduled scan/Not scanned files in report/over 3000 not scanned Java files.

Hello Pcah4,

 

The scanning report should normally provide explanation on why a file isn't scanned.

Are you performing a full scan of your system?

 

If you want to investigate further however, you could open a support ticket and provide the scanning report as well as a fsdiag.

 

Cheers.



Best Regards

-Ben

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Regular Member

Re: Scheduled scan/Not scanned files in report/over 3000 not scanned Java files.

It is a full scan done on a weekly basis,if i run a full scan manually it scans all the files except just a few but every time a scheduled scan runs it skips all the java files.

There is no reason stated in the report why it skips all these files and as much as i like f-secure because of its simplicity to use and its excellent detection rate i find that this is just too much of a problem as who knows if any of those 3000 odd files are infected?

I feel i am left with no alternative but to ditch my 2 years subscription and move to another vendor as i believe this is a serious flaw in f-secure.

F-Secure Product Expert
F-Secure Product Expert

Re: Scheduled scan/Not scanned files in report/over 3000 not scanned Java files.

Hello Pcah4,

 

Sorry to hear that you are thinking about switching vendor despite a valid subscription. If you open a ticket as mentioned above and provide the needed information we should be able to see what is going on with F-secure on your machine and help you with it.

 

Thank you.

 

 



Best Regards

-Ben

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Regular Member

Re: Scheduled scan/Not scanned files in report/over 3000 not scanned Java files.

I have re-installed IS 2013 and now i get 595 skipped java files.

I have done as requested by you and sent all the data to support and i await an answer.

Thank-you for your time.

Regular Member

Re: Scheduled scan/Not scanned files in report/over 3000 not scanned Java files.

Thanks to Victor at f-secure support the issue is now solved, it was a compressed file inside another compressed file which needed to be opened and deleted.

F-Secure

Re: Scheduled scan/Not scanned files in report/over 3000 not scanned Java files.

Hi pcah4!

 

Glad to hear that your issue was resolved!  Let us know if you run into any other trouble, and we'll be here to help Cat Wink

 

// Chrissy

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